Resident Move-In Experience Coordinator

Automatic Data Processing, Inc.; Englewood (CO); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Birthday & anniversary PTO

Tuition Assistance

Double pay on holidays

PTO accrual on DAY 1

Referral Bonus

Free meal during shift (Up to $260)

Loyalty Incentive

Employee Recognition Program

Discounts through Verizon and AT&T

Pay Advance Program

Medical and Prescription DrugInsurance

Basic Term Life/AD&D

401k

Job summary

Dial is seeking a Move-In Coordinator in Englewood, CO to ensure a smooth, welcoming transition for new residents. You’ll be the primary contact for families during move-in, coordinate with departments, complete documentation, and organize personalized welcome experiences to foster a positive arrival.

This role requires a high school diploma and 2+ years in senior living, hospitality, or customer service, with strong organizational and communication skills and the ability to work weekends as

Qualifications

• High school diploma or GED required.
• 2+ years in senior living, hospitality, or customer service.
• Experience overseeing move-in processes.

Responsibilities

• Serve as main point of contact for new residents and families through move in and transition period.
• Maintain communication with leads once decided to move in or become a depositor.
• Coordinate logistics and apartment readiness with key departments.
• Ensure all required documentation, agreements, and assessments are completed by established deadlines.
• Prepare welcome and organize personalized move in experiences.
• Work with the Director of Nursing to ensure admission orders are completed.
• Work with moving companies and families to assist the move-in process.
• Make sure nameplates, parking spots, and locker storage are in place and communicated prior to move-in.
• Track and distribute resident keys, garage door openers, and emergency pendants.
• Orient new residents and families to the community, following up regularly for a specific period of time to ensure satisfaction and address concerns.
• Escort or assign escort for new residents to meals for the first few days following move-in.
• Support occupancy goals by assisting with tours, community events, prospect inquiries and communication, and executing the community’s sales and marketing plan.
• Assist with maintaining the company’s lead database with accurate, timely updates for prospects and referral contacts.
• Assist with editing and maintaining resident handbook.
• Develop and/or maintain the community’s welcome committee for new residents.
• Other duties as assigned

Skills

Teamwork

Interpersonal

Communication

Customer Service

Organization

Project Management

Multi-tasking

Compassion

CRM

Extended Hours

Education

High School diploma or GED

Tools

CRM systems

Job description

Dial is seeking a Move-In Coordinator in Englewood, CO to ensure a smooth, welcoming transition for new residents. You’ll be the primary contact for families during move-in, coordinate with departments, complete documentation, and organize personalized welcome experiences to foster a positive arrival.

This role requires a high school diploma and 2+ years in senior living, hospitality, or customer service, with strong organizational and communication skills and the ability to work weekends as