Guest Experience Coordinator - Senior Living

Jackson Creek Senior Living; Englewood (CO); On-site; USD 21,000 - 26,000; Full time

Job summary

Dial is seeking a friendly front desk associate in Englewood, CO to deliver exceptional customer service in a welcoming senior living community. You will greet guests, manage sign-in, assist residents and families with requests, transportation, and information, and coordinate with staff to ensure smooth daily operations.

You will answer calls, take messages, respond to inquiries, monitor lobby safety, and help maintain reservations and office tasks.

Qualifications

• Experience in customer service, hospitality, or senior living.
• Must be at least 18 years of age.

Responsibilities

• Provide exceptional guest services at front desk and assist residents and families.
• Handle transportation requests, reservations, and general information.
• Answer and direct phone calls and take messages.
• Respond to emergencies and be the point of contact in emergencies.
• Monitor lobby and common areas to ensure safety and promote a positive environment.
• Maintain reservations for guest suites, clubhouse, and dining areas.
• Receive mail and packages and ensure they are distributed accurately.

Skills

Basic computer skills

Phone systems

Strong communication

Interpersonal skills

Professional appearance

Multitasking

Teamwork

Job description

Dial is seeking a friendly front desk associate in Englewood, CO to deliver exceptional customer service in a welcoming senior living community. You will greet guests, manage sign-in, assist residents and families with requests, transportation, and information, and coordinate with staff to ensure smooth daily operations.

You will answer calls, take messages, respond to inquiries, monitor lobby safety, and help maintain reservations and office tasks.