Senior Living Move-In Concierge Hawaii Kai

Oakmont Senior Living; Honolulu (HI); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Medical, Dental, and Vision benefits

Vacation, Personal Day, Sick Pay, andH

401(k) Savings Plan with Company Match

Life Insurance

Employee Assistance Program

Job summary

Ivy at Hawaii Kai, managed by Oakmont Management Group, is seeking a Move-In Coordinator to ensure smooth transitions for new residents and support the Marketing Department with administrative tasks. The role involves coordinating tours, handling inquiries, and assisting with events.

Responsibilities include maintaining knowledge of services, conducting tours when needed, qualifying prospects, and organizing marketing events.

Qualifications

• Must have a high school diploma or equivalent.
• Prefer one year of experience working with seniors, preferably in the Senior Housing Industry.
• Able to operate a personal computer and be proficient in MS Office programs (Word, Excel, etc.)
• Knowledge of and/or ability to learn the theory and practice of assisted living and dementia care.
• Able to work with seniors and patiently interact with cognitively impaired individuals.
• Able to be flexible, adapt and respond to change, make decisions in stressful situations, and prioritize tasks and projects.
• Must pass a Criminal Background check and Health Screening tests, including physical and TB Tests.

Responsibilities

• Maintain a thorough knowledge of the property’s product and services to effectively and accurately represent the property to referral sources and prospects.
• As requested, give community tours as a backup to the Marketing Department and provide marketing information in accordance with the marketing process.
• As requested, qualify prospects, convert qualified prospects to tours and convert tours to deposits using the sales process, as needed.
• As requested, assist with organizing, planning, and managing all marketing events.
• As requested, attend and participate in resident, family inquiry, and referral source special events held both inside and away from the community.
• Serve as a liaison for residents and family members new to the community. Ensure that all new residents have a smooth transition to their new home.
• Completely and accurately follow the new move-in checklist
• Prepare all necessary paperwork and build the new resident administrative file.
• Create and maintain the Resident Directory

Skills

Customer service

Communication

Organizational skills

Empathy

Education

High school diploma or equivalent

Tools

MS Office

Job description

Ivy at Hawaii Kai, managed by Oakmont Management Group, is seeking a Move-In Coordinator to ensure smooth transitions for new residents and support the Marketing Department with administrative tasks. The role involves coordinating tours, handling inquiries, and assisting with events.

Responsibilities include maintaining knowledge of services, conducting tours when needed, qualifying prospects, and organizing marketing events.