Move-InCoordinator — Senior Living (Hawaii Kai)

Ivy Living; East Honolulu (HI); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Medical, Dental, and Vision benefits

Vacation, Personal Day, Sick Pay, New‑

Complimentary Meals

Company Paid Life Insurance

401(k) Savings Plan with Company Match

Recognition Programs

Job summary

Ivy Living’s Hawaii Kai community seeks a Move-In Coordinator to ensure a smooth transition for new residents and to support the Marketing Department through administrative tasks, event planning, inquiries, and tours.

You will qualify prospects, lead tours, and assist with deposits as needed, while coordinating move-in logistics and building resident files. Health screenings and background checks are required for all team members.

Qualifications

• Must have a high school diploma or equivalent.
• Prefer one year of experience working with seniors, preferably in the Senior Housing Industry.
• Able to operate a personal computer and be proficient in MS Office programs (Word, Excel, etc.).
• Knowledge of and/or ability to learn the theory and practice of assisted living and dementia care.
• Able to work with seniors and patiently interact with cognitively impaired individuals.
• Able to be flexible, adapt and respond to change, make decisions in stressful situations, and prioritize tasks and projects.
• Must pass a Criminal Background check and Health Screening tests, including physical and TB Tests.
• For the health and safety of our team members and residents, Oakmont Management Group may require team members to vaccinate, participate in daily screening, surveillance testing, and to wear face coverings and other personal protective equipment (PPE) to prevent the spread of the COVID-19 or other communicable diseases, per regulatory guidelines.

Responsibilities

• Maintain a thorough knowledge of the property’s product and services to effectively and accurately represent the property to referral sources and prospects.
• As requested, give community tours as a backup to the Marketing Department and provide marketing information in accordance with the marketing process.
• As requested, qualify prospects, convert qualified prospects to tours and convert tours to deposits using the sales process, as needed.
• As requested, assist with organizing, planning, and managing all marketing events.
• As requested, attend and participate in resident, family inquiry, and referral source special events held both inside and away from the community.
• Serve as a liaison for residents and family members new to the community. Ensure that all new residents have a smooth transition to their new home. As needed, aid residents and their family members with the adjustment to the Community.
• Completely and accurately follow the new move-in checklist
• Prepare all necessary paperwork and build the new resident administrative file.
• Create and maintain the Resident Directory.

Skills

MS Office

Customer service

Seniors care awareness

Education

High school diploma

Tools

MS Office

Job description

Ivy Living’s Hawaii Kai community seeks a Move-In Coordinator to ensure a smooth transition for new residents and to support the Marketing Department through administrative tasks, event planning, inquiries, and tours.

You will qualify prospects, lead tours, and assist with deposits as needed, while coordinating move-in logistics and building resident files. Health screenings and background checks are required for all team members.