Resident Experience Coordinator

Ivy Living; Honolulu (HI); Híbrido; USD 25.000 - 29.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical benefits

Dental benefits

Vision benefits

Vacation

Meal program

Life insurance

LifeMart discount

401(k) match

Recognition programs

Student loan refinancing

Pet insurance

Employee Assistance Program

Descripción de la vacante

Ivy at Hawaii Kai, part of Oakmont Management Group, is seeking an Engagement Coordinator for the Hawaii community. This full-time, non-exempt role focuses on building meaningful relationships with new residents and supporting transitions, with a flexible schedule to meet resident needs.

You will welcome residents, provide orientation, maintain daily engagement in the first 30 days, and coordinate re-engagement strategies to reduce departures, while adhering to health and safety requirements and

Formación

• Senior living industry experience preferred, plus customer service experience in a similar setting.
• Proficiency with current technology; ability to connect seniors to current applications to remain connected.
• Sales or marketing experience in a related field is highly desirable; the ability to coordinate events or activities is a plus.
• Must successfully complete all pre-hire requirements, including a criminal background clearance or exemption, prior to beginning work.
• Excellent organizational and time management skills with the ability to meet tight deadlines while still maintaining accuracy.
• Must be highly motivated and able to work with little direction at times or with a sense of urgency and specific instruction at other times.
• Must pass a Criminal Background check and Health Screening tests, including physical and TB Tests.
• Vaccination and PPE requirements may apply per regulatory guidelines.

Responsabilidades

• Proactively use your magnetic personality to create positive relationships with our new residents, assisting in the pre-move-in process and facilitating communications to ensure a seamless experience for the resident and families.
• Provide a new resident orientation experience that is personalized and helps all new residents acclimate to their apartment, community, fellow residents, and members of the Oakmont Team.
• Maintain daily interactions with the resident over the first 30 days (minimum, making sure they are engaged in community activities, social networking, use of community facilities and amenities, and maintaining a connection with loved ones.

Conocimientos

Senior living exp

Customer service

Tech proficiency

Sales/marketing exp

Event coordination

Pre-hire requirements

Descripción del empleo

Ivy at Hawaii Kai, part of Oakmont Management Group, is seeking an Engagement Coordinator for the Hawaii community. This full-time, non-exempt role focuses on building meaningful relationships with new residents and supporting transitions, with a flexible schedule to meet resident needs.

You will welcome residents, provide orientation, maintain daily engagement in the first 30 days, and coordinate re-engagement strategies to reduce departures, while adhering to health and safety requirements and