Resident Engagement Concierge

Oakmont Senior Living; Honolulu (HI); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

Vacation, Personal Day, Holidays

Complimentary Meals

401(k) Savings Plan with Company Match

Employee Assistance Program

Bonus Opportunities

Life Insurance

Job summary

Oakmont Management Group is seeking an Engagement Coordinator for Ivy Hawaii Kai, a premier senior living community. The role centers on welcoming new residents, building meaningful connections, and coordinating a personalized orientation to help them settle into their apartment, community, and social life.

You'll maintain daily engagement during the first 30 days, encourage participation in activities and use of facilities, and develop targeted re-engagement plans for residents at risk of

Qualifications

• Senior living industry experience preferred, plus customer service experience in a similar setting.
• Proficiency with current technology; ability to connect seniors to current applications to remain connected.
• Must pass a Criminal Background check and Health Screening tests, including physical and TB Tests.
• Excellent organizational and time management skills with the ability to meet tight deadlines while still maintaining accuracy.
• Must be highly motivated and able to work with little direction at times or with a sense of urgency and specific instruction at other times.

Responsibilities

• Proactively use your magnetic personality to create positive relationships with our new residents, assisting in the pre-move-in process and facilitating communications to ensure a seamless experience for the resident and families.
• Provide a new resident orientation experience that is personalized and helps all new residents acclimate to their apartment, community, fellow residents, and members of the Oakmont Team.
• Maintain daily interactions with the resident over the first 30 days (minimum, making sure they are engaged in community activities, social networking, use of community facilities and amenities, and maintaining a connection with loved ones.

Skills

Customer service

Relationship building

Tech literacy

Sales/marketing

Organizational skills

Communication

Job description

Oakmont Management Group is seeking an Engagement Coordinator for Ivy Hawaii Kai, a premier senior living community. The role centers on welcoming new residents, building meaningful connections, and coordinating a personalized orientation to help them settle into their apartment, community, and social life.

You'll maintain daily engagement during the first 30 days, encourage participation in activities and use of facilities, and develop targeted re-engagement plans for residents at risk of