Senior Living Lead Engagement Specialist

Arrow Senior Living-Ohio; Solon (OH); Remote; USD 40,000 - 56,000; Full time

Job summary

Arrow Senior Living Management is seeking an Engagement Specialist in Solon, Ohio to drive lead responses, schedule tours, and cultivate prospective residents and families through a high-touch sales process. You will coordinate with on-site teams to maintain momentum, manage the Welcome Home platform, and contribute to occupancy goals.

The role requires strong communication, a customer-focused mindset, and the ability to work across teams in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• Strong English reading, writing, and verbal communication skills.
• Positive, energetic attitude and professional appearance.

Responsibilities

• Lead base liaison to respond quickly to new lead inquiries.
• Schedule tours and coordinate with on-site teams.
• Maintain lead database and track marketing metrics.
• Engage in daily sales coverage 9:00 a.m.–5:30 p.m.
• Qualify prospective residents based on policy and state/federal requirements.
• Collaborate with leadership to improve occupancy and processes.

Skills

Communication

Customer Service

English

Education

High school diploma

Job description

Arrow Senior Living Management is seeking an Engagement Specialist in Solon, Ohio to drive lead responses, schedule tours, and cultivate prospective residents and families through a high-touch sales process. You will coordinate with on-site teams to maintain momentum, manage the Welcome Home platform, and contribute to occupancy goals.

The role requires strong communication, a customer-focused mindset, and the ability to work across teams in a fast-paced environment.