Senior Living Engagement & Lead Conversion Specialist

Arrow Senior Living Management; Kansas City (MO); Remote; USD 40,000 - 70,000; Full time

Job summary

Arrow Senior Living Management seeks a Lead Base Liaison to rapidly respond to new lead inquiries, cultivate prospects, and guide families through senior living options. The role emphasizes empathetic engagement with potential residents and their families during stressful times.

The position drives occupancy by move-ins and stay-overs, analyzing metrics, and coordinating tours while maintaining accurate lead records and collaborating with the executive team on strategy.

Qualifications

• Must be at least 18 years old.
• High School Diploma or equivalent.
• Clear verbal and written communication skills in English.

Responsibilities

• Present a professional demeanor and uphold company values.
• Provide exceptional customer service to leads and residents.
• Demonstrate urgency in all stages of the sales process.
• Coordinate tours for prospective residents and families.
• Maintain lead follow-up and update action plans for each lead.
• Collaborate with leadership to improve occupancy strategies.

Skills

Lead gen

Empathy

Sales process

Tours coordination

Lead base management

Communication

Education

High School Diploma

Tools

Welcome Home platform

CRM/lead base

Job description

Arrow Senior Living Management seeks a Lead Base Liaison to rapidly respond to new lead inquiries, cultivate prospects, and guide families through senior living options. The role emphasizes empathetic engagement with potential residents and their families during stressful times.

The position drives occupancy by move-ins and stay-overs, analyzing metrics, and coordinating tours while maintaining accurate lead records and collaborating with the executive team on strategy.