Senior Living Front Desk Concierge - Welcoming & Safe

The Aspenwood Company - The Village at the Triangle; Austin (TX); On-site; USD 25,000 - 30,000; Part time

Job summary

The Village at The Triangle in Austin, TX is seeking enthusiastic Concierge/Front Desk/Security Associates to greet residents and guests, handle inquiries, and help maintain a welcoming, safe environment for all. This part-time, PRN position offers a pay rate of $18.50/hour with weekend and holiday availability.

Responsibilities include monitoring traffic, answering calls, assisting with sales inquiries, managing maintenance requests, and participating in emergency response as needed.

Qualifications

• High School diploma or GED required.
• Prior customer service/front desk/telephone experience preferred.
• Valid Texas Driver’s License required.
• Excellent communication and customer service skills; strong problem-solving skills, good judgment, and attention to detail.
• Proficient PC skills, including Microsoft Office, Word, and some Excel.
• Understanding of HIPAA requirements.

Responsibilities

• Greet residents, families, prospective residents, guests, and employees with a courteous, polite, and warm manner.
• Monitor all incoming public traffic and assist with inquiries.
• Maintain the cleanliness and orderliness of common areas and all public spaces.
• Respond promptly to the needs of residents, families, vendors, and visitors, providing immediate and courteous assistance.
• Provide key support to the sales and marketing team by managing inquiries effectively.
• Follow schedules and instructions, assist with guest and employee meal ticket sales, and other service requests.
• Operate the paging/telephone system, answer calls, determine their nature, and route them appropriately.
• Assist with maintenance orders, either on paper or through an electronic system.
• Monitor emergency calls, doors, and fire alarms, responding according to established policies and procedures.
• Assist with scheduling job applicant interviews for department heads.
• Track incoming/outgoing residents and guests and perform daily resident check-ins per policy.
• Be an active member of the community’s emergency response team.
• Maintain a professional appearance and good personal hygiene in accordance with company policies.
• for long periods, work in various environments, lift up to 40 lbs, and occasionally climb stairs, lifts, or ladders.
• Assist with special projects or tasks as assigned.
• Detect and prevent suspicious behavior, vandalism, theft, and other criminal activities through effective surveillance and response.

Skills

Communication

Customer service

Problem solving

Attention to detail

Judgment

Education

High School diploma or GED

Tools

Microsoft Office

Word

Excel

Job description

The Village at The Triangle in Austin, TX is seeking enthusiastic Concierge/Front Desk/Security Associates to greet residents and guests, handle inquiries, and help maintain a welcoming, safe environment for all. This part-time, PRN position offers a pay rate of $18.50/hour with weekend and holiday availability.

Responsibilities include monitoring traffic, answering calls, assisting with sales inquiries, managing maintenance requests, and participating in emergency response as needed.