Friendly Front Desk Concierge for Senior Living

The Aspenwood Company - The Village on the Park Onion Creek; Austin (TX); Presencial; USD 19 000 - 25 000; Tempo parcial

Resumo da oferta

The Aspenwood Company - The Village on the Park Onion Creek is seeking a Concierge/Front Desk/Security Associate to welcome residents and guests, provide excellent service, and help maintain a safe, pleasant environment at our independent living and assisted living senior community in Austin, Texas.

Responsibilities include greeting visitors, managing inquiries, answering phones, monitoring access, and assisting with scheduling interviews and event tasks as part of a friendly front desk team.

Qualificações

• High School diploma or GED required.
• Prior customer service, front desk, and telephone experience preferred.
• Valid Texas Driver’s License required.
• Excellent communication and customer service skills; strong problem-solving skills, good judgment, and attention to detail.
• Proficient in PC skills, including Microsoft Office, Word, and some Excel.
• Understanding of HIPAA requirements.

Responsabilidades

• Greet residents, families, prospective residents, guests, and employees with a courteous, polite, and warm manner.
• Monitor all incoming public traffic and assist with inquiries.
• Maintain the cleanliness and orderliness of common areas and all public spaces.
• Respond promptly to the needs of residents, families, vendors, and visitors, providing immediate and courteous assistance.
• Provide key support to the sales and marketing team by managing inquiries effectively.
• Follow schedules and instructions, assist with guest and employee meal ticket sales, and other service requests.
• Operate the paging/telephone system, answer calls, determine their nature, and route them appropriately.
• Assist with maintenance orders, either on paper or through an electronic system.
• Monitor emergency calls, doors, and fire alarms, responding according to established policies and procedures.
• Assist with scheduling job applicant interviews for department heads.
• Track incoming/outgoing residents and guests and perform daily resident check-ins per policy.
• Be an active member of the community’s emergency response team.
• Maintain a professional appearance and good personal hygiene in accordance with company policies.
• for long periods, work in various environments, lift up to 40 lbs, and occasionally climb stairs, lifts, or ladders.
• Assist with special projects or tasks as assigned.
• Detect and prevent suspicious behavior, vandalism, theft, and other criminal activities through effective surveillance and response.

Conhecimentos

Customer service

Front desk

Telephone

Communication

Problem solving

Attention to detail

HIPAA knowledge

Formação académica

High School diploma or GED

Ferramentas

Microsoft Office

Excel

Descrição da oferta de emprego

The Aspenwood Company - The Village on the Park Onion Creek is seeking a Concierge/Front Desk/Security Associate to welcome residents and guests, provide excellent service, and help maintain a safe, pleasant environment at our independent living and assisted living senior community in Austin, Texas.

Responsibilities include greeting visitors, managing inquiries, answering phones, monitoring access, and assisting with scheduling interviews and event tasks as part of a friendly front desk team.