Front Desk Concierge

The Aspenwood Company; Austin (TX); On-site; USD 23,000 - 30,000; Part time

Job summary

The Aspenwood Company is hiring a part-time Concierge/Front Desk/Security Associate at The Village at The Triangle in Austin, TX. You will greet residents, families, and guests in a warm, professional manner and ensure a safe, pleasant environment.

The role requires weekend and holiday availability and includes responsibilities across front desk, security, and customer service. Pay rate is $18.50/hr with a focus on excellent service, proper etiquette, and collaboration with the sales team to

Qualifications

• Experience in customer service, front desk, and telephone handling preferred.
• Strong communication and problem-solving skills; good judgment and attention to detail.
• Familiarity with HIPAA requirements is a plus.

Responsibilities

• Greet residents, families, guests and employees warmly.
• Monitor all inbound public traffic and answer inquiries.
• Maintain cleanliness of common areas and public spaces.
• Support sales/marketing by handling inquiries effectively.
• Operate paging/telephone system and route calls.

Skills

Customer service

Front desk experience

Telephone etiquette

Communication

Problem solving

Attention to detail

Microsoft Office

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Are you enthusiastic about providing outstanding service and creating a warm, welcoming environment for residents and guests? We have exciting opportunities for Concierge/Front Desk/Security Associates who are professional, friendly, and dedicated to making a positive first impression. If you’re ready to be the welcoming face of our community and ensure a safe, pleasant environment for all, we’d love to have you on our team!

Location

The Village at The Triangle, an Independent Living and Assisted Living with Memory Care senior community

Pay Rate

$18.50/hr.

Part Time

PRN Available

Availability

Must be available to work weekends and holidays

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Greet residents, families, prospective residents, guests, and employees with a courteous, polite, and warm manner.
• Monitor all incoming public traffic and assist with inquiries.
• Maintain the cleanliness and orderliness of common areas and all public spaces.
• Respond promptly to the needs of residents, families, vendors, and visitors, providing immediate and courteous assistance.
• Provide key support to the sales and marketing team by managing inquiries effectively.
• Follow schedules and instructions, assist with guest and employee meal ticket sales, and other service requests.
• Operate the paging/telephone system, answer calls, determine their nature, and route them appropriately.
• Assist with maintenance orders, either on paper or through an electronic system.
• Monitor emergency calls, doors, and fire alarms, responding according to established policies and procedures.
• Assist with scheduling job applicant interviews for department heads.
• Track incoming/outgoing residents and guests and perform daily resident check-ins per policy.
• Be an active member of the community’s emergency response team.
• Maintain a professional appearance and good personal hygiene in accordance with company policies.
• for long periods, work in various environments, lift up to 40 lbs, and occasionally climb stairs, lifts, or ladders.
• Assist with special projects or tasks as assigned.
• Detect and prevent suspicious behavior, vandalism, theft, and other criminal activities through effective surveillance and response.

MINIMUM REQUIREMENTS

• High School diploma or GED required.
• Prior customer service, front desk, and telephone experience preferred.
• Valid Texas Driver’s License required.
• Excellent communication and customer service skills; strong problem-solving skills, good judgment, and attention to detail.
• Proficient in PC skills, including Microsoft Office, Word, and some Excel.
• Understanding of HIPAA requirements.

EOE/M/F/D/V