Senior Living Front Desk Concierge

Dial Silvercrest Corp; Iowa City (IA); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Birthday & anniversary PTO

Tuition Assistance

Double pay on holidays

PTO accrual on DAY 1

Referral Bonus

Free meal during shift (Up to $260 sav

Free meal during shift (Up to $260 sav

Job summary

Dial Silvercrest Corp in Iowa City is seeking a friendly front desk associate to provide exceptional customer service and create a welcoming environment for residents and visitors. You will manage sign-ins, answer calls, coordinate transportation, and support daily operations across departments.

The role requires strong communication, multitasking in a fast-paced setting, and a commitment to resident privacy.

Qualifications

• Experience in customer service, hospitality, or senior living.
• Must be at least 18 years of age.

Responsibilities

• Welcome all guests warmly, determine nature of business, assist with sign-in procedure, and announce guest to appropriate personnel or resident.
• Assist residents and/or families with requests for transportation, reservations, and general information.
• Answer and direct phone calls, take messages, and respond to inquiries.
• Responds to emergency situations and is the point of contact in all emergency situations.
• Monitor lobby and common areas to ensure safety and promote a positive environment.
• Maintain reservations and schedule for guest suites, clubhouse, and private dining.
• Receive mail and packages and ensures they are distributed accurately and timely.
• Updates and maintains resident/family emergency list and contact information as changes occur.
• Receives requests for maintenance and housekeeping services.
• Perform any necessary administrative tasks such as filing, organizing, typing, data entry, envelope stuffing, addressing, or stamping.
• Help promote community events and activities to residents and guests.
• Notify supervisor when items need to be ordered, received, and maintain office supply list.
• Maintain confidentiality of resident and community information.
• Report on-the-job injuries to the supervisor before the end of the work shift on the day the injury occurs.
• Other duties as assigned.

Skills

Customer service

Hospitality

Senior living

Tools

Phone systems

Computer skills

Job description

Dial Silvercrest Corp in Iowa City is seeking a friendly front desk associate to provide exceptional customer service and create a welcoming environment for residents and visitors. You will manage sign-ins, answer calls, coordinate transportation, and support daily operations across departments.

The role requires strong communication, multitasking in a fast-paced setting, and a commitment to resident privacy.