Senior Living Dining Director - Lead & Delight Residents

Charter Senior Living; West Bend (WI); On-site; USD 70,000 - 75,000; Full time

Job summary

Charter Senior Living of West Bend is seeking a Dining Services Director to lead our culinary and dining operations in a newer, residents-first community. You will coach a seasoned team, ensure high-quality meals, and collaborate with the leadership group to elevate resident satisfaction and dining experiences daily.

This full-time leadership role emphasizes hospitality, accountability, and continuous improvement in a resident-centered environment, with a Monday–Friday schedule and rotation

Qualifications

• Previous dining services leadership or management experience.
• Previous dining experience in a healthcare or senior living setting.
• Supervise, coach, and manage dining associates.
• Understand food service operations, quality, and sanitation.
• Commitment to exceptional resident-centered service.
• Manage performance, accountability, and daily operations.
• Strong organization, communication, and problem-solving.
• Collaborate with community leadership and other departments.
• Knowledge of food safety practices and regulatory expectations.
• ServSafe certification or ability to obtain certification.
• Availability to work Monday–Friday and Manager-on-Duty rotation.

Responsibilities

• Oversee daily dining and culinary operations.
• Lead, coach, mentor, and support dining department associates.
• Establish clear expectations for performance, professionalism, teamwork, and service.
• Provide consistent leadership, accountability, and follow-through.
• Support employee scheduling, training, and performance management.
• Foster a positive and respectful team environment.
• Address operational concerns and employee challenges proactively.
• Build strong working relationships with culinary and dining associates.
• Collaborate with the Executive Director and community leadership team.
• Oversee meal preparation, presentation, and service standards.
• Ensure residents receive high-quality meals that meet dietary requirements.
• Support menu planning, meal variety, and resident preferences.
• Maintain consistency in food quality, portioning, presentation, and service.
• Monitor kitchen organization, cleanliness, and operational efficiency.
• Oversee food purchasing, inventory management, and cost controls.
• Manage departmental resources and expenses within approved budgets.
• Ensure food safety and sanitation standards are consistently maintained.

Skills

Dining leadership

Healthcare dining

Staff coaching

Food service operations

Customer service

Food safety

Organizational skills

Communication

Problem solving

Collaboration

ServSafe certification

Job description

Charter Senior Living of West Bend is seeking a Dining Services Director to lead our culinary and dining operations in a newer, residents-first community. You will coach a seasoned team, ensure high-quality meals, and collaborate with the leadership group to elevate resident satisfaction and dining experiences daily.

This full-time leadership role emphasizes hospitality, accountability, and continuous improvement in a resident-centered environment, with a Monday–Friday schedule and rotation