Senior Living Concierge — Warm Welcome & Support

Solera Senior Living; Williamsburg (VA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Immediate pay

Tuition reimbursement

Medical plan

Dental & Vision

Life insurance

Disability insurance

401(k) plan

Paid holidays

Paid time off

Employee discounts

EAP

Job summary

Solera Senior Living’s Edgeworth Park community in Williamsburg, VA is seeking a friendly Concierge to greet residents, families, and guests with warmth and professionalism. Shift options 8:00 AM–2:00 PM or 2:00 PM–8:00 PM, offering a dynamic, people-focused role in a supportive senior living environment.

You’ll answer calls, assist with mail and data entry, help with move-ins, support events, and ensure safety while presenting a polished image.

Qualifications

• Previous customer service or receptionist experience preferred
• Proficiency with basic office equipment and computer applications
• Excellent verbal and written communication skills
• Friendly, courteous, patient, and able to stay calm under pressure
• Compassion and genuine care for older adults and their families
• Strong organizational skills with the ability to handle multiple priorities
• Ability to work collaboratively as part of a team
• Must receive the annual flu vaccine (medical/religious exemptions allowed)

Responsibilities

• Greet and assist residents, families, and visitors with warmth and professionalism
• Answer and route phone calls promptly using the community’s greeting standard
• Handle mail distribution, filing, and basic correspondence
• Maintain accurate referral, mailing, and customer information lists
• Assist with move-in processes and data entry
• Escort guests as needed and provide non-confidential information about the community
• Support special events, from setup to breakdown
• Ensure a safe and secure environment, following established safety standards
• Present a polished, professional image at all times

Skills

Customer service

Computer literacy

Verbal & written communication

Calm under pressure

Empathy for older adults

Organizational skills

Team player

Flu vaccine

Job description

Solera Senior Living’s Edgeworth Park community in Williamsburg, VA is seeking a friendly Concierge to greet residents, families, and guests with warmth and professionalism. Shift options 8:00 AM–2:00 PM or 2:00 PM–8:00 PM, offering a dynamic, people-focused role in a supportive senior living environment.

You’ll answer calls, assist with mail and data entry, help with move-ins, support events, and ensure safety while presenting a polished image.