Senior Living Concierge — Warm Welcome & Admin Support

Solera Senior Living; Maryland; On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Immediate pay access

Tuition reimbursement

Medical benefits

Dental/vision insurance

Life/disability insurance

401(k) with match

Paid holidays

PTO

EAP

Discount programs

Team culture

Career advancement

Job summary

Solera Senior Living is seeking a Concierge for Village Crossing at Worman's Mill in Maryland. The full-time role (Tue-Sat, 8am-4pm) focuses on welcoming guests, supporting residents, and handling administrative needs to set a tone of hospitality and service excellence.

You will greet residents and visitors, answer calls, assist with move-ins, and collaborate with teams to maintain a safe, organized community.

Qualifications

• Previous customer service or receptionist experience preferred
• Strong interpersonal and communication skills (both written and verbal)
• Proficiency in office equipment and software (computer, phone system, copier, etc.)
• Compassionate, patient, and able to remain calm under pressure in a busy environment
• Excellent organizational skills with ability to prioritize tasks and meet deadlines
• Knowledge of resident rights and confidentiality practices (training provided)
• Friendly, approachable, and team-oriented with genuine care for seniors
• Annual flu vaccine required (medical/religious exemptions accepted)

Responsibilities

• Greet residents, families, and visitors, creating a warm and professional first impression
• Answer phones promptly with proper community greeting and route calls/messages as needed
• Sort and distribute mail to appropriate departments
• Provide clerical support, including typing, filing, data entry, and handling correspondence
• Escort visitors, residents, or families as needed to suites or community areas
• Maintain accurate referral, mailing list, and customer information databases
• Assist with the move-in process, ensuring all documentation and steps are completed accurately
• Support special events with setup and tear down as needed
• Uphold confidentiality, resident rights, and Solera’s policies and standards
• Promote a safe and secure environment for residents, guests, and team members
• Collaborate with other departments and foster a positive, team-oriented environment
• Perform other duties as assigned by the Director of Community Development

Job description

Solera Senior Living is seeking a Concierge for Village Crossing at Worman's Mill in Maryland. The full-time role (Tue-Sat, 8am-4pm) focuses on welcoming guests, supporting residents, and handling administrative needs to set a tone of hospitality and service excellence.

You will greet residents and visitors, answer calls, assist with move-ins, and collaborate with teams to maintain a safe, organized community.