Senior Living Concierge: Hospitality & Guest Support

Solera Senior Living; Raleigh (NC); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Career advancement

Immediate pay

Tuition reimbursement

Medical benefits

Dental & vision

Life insurance

Disability insurance

401(k) with match

Paid holidays

Paid time off

EAP

Discount programs

Team culture

Job summary

Solera Senior Living in Raleigh, NC is seeking a friendly Concierge to welcome guests, assist residents, and handle administrative tasks. The shift options include 10pm-6am, 6am-2pm, and 2pm-10pm.

Join a team guided by Compassion, Communication, Commitment, and Creativity, where you will greet residents and visitors, answer phones, sort mail, assist move-ins, support events, uphold confidentiality, and contribute to a welcoming, team‑oriented culture.

Qualifications

• Previous customer service or receptionist experience preferred.
• Strong interpersonal and written/verbal communication skills.
• Proficiency with office equipment and basic software.
• Compassionate, patient, and able to remain calm under pressure in a busy environment.
• Excellent organizational skills with ability to prioritize tasks and meet deadlines.

Responsibilities

• Greet residents, families, and visitors, creating a warm and professional first impression.
• Answer phones promptly with proper community greeting and route calls/messages as needed.
• Sort and distribute mail to appropriate departments.
• Provide clerical support, including typing, filing, data entry, and handling correspondence.
• Escort visitors, residents, or families as needed to suites or community areas.
• Maintain accurate referral, mailing list, and customer information databases.
• Assist with the move-in process, ensuring all documentation and steps are completed accurately.
• Support special events with setup and tear down as needed.
• Uphold confidentiality, resident rights, and Solera’s policies and standards.
• Promote a safe and secure environment for residents, guests, and team members.
• Collaborate with other departments and foster a positive, team-oriented environment.
• Perform other duties as assigned by the Director of Community Development.

Skills

Customer service

Receptionist

Interpersonal skills

Communication skills

Organizational skills

Tools

Office equipment

Phone system

Data entry

Job description

Solera Senior Living in Raleigh, NC is seeking a friendly Concierge to welcome guests, assist residents, and handle administrative tasks. The shift options include 10pm-6am, 6am-2pm, and 2pm-10pm.

Join a team guided by Compassion, Communication, Commitment, and Creativity, where you will greet residents and visitors, answer phones, sort mail, assist move-ins, support events, uphold confidentiality, and contribute to a welcoming, team‑oriented culture.