Concierge

Solera Senior Living; Williamsburg (VA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Immediate pay

Tuition reimbursement

Medical plan

Dental & Vision

Life insurance

Disability insurance

401(k) plan

Paid holidays

Paid time off

Employee discounts

EAP

Job summary

Solera Senior Living’s Edgeworth Park community in Williamsburg, VA is seeking a friendly Concierge to greet residents, families, and guests with warmth and professionalism. Shift options 8:00 AM–2:00 PM or 2:00 PM–8:00 PM, offering a dynamic, people-focused role in a supportive senior living environment.

You’ll answer calls, assist with mail and data entry, help with move-ins, support events, and ensure safety while presenting a polished image.

Qualifications

• Previous customer service or receptionist experience preferred
• Proficiency with basic office equipment and computer applications
• Excellent verbal and written communication skills
• Friendly, courteous, patient, and able to stay calm under pressure
• Compassion and genuine care for older adults and their families
• Strong organizational skills with the ability to handle multiple priorities
• Ability to work collaboratively as part of a team
• Must receive the annual flu vaccine (medical/religious exemptions allowed)

Responsibilities

• Greet and assist residents, families, and visitors with warmth and professionalism
• Answer and route phone calls promptly using the community’s greeting standard
• Handle mail distribution, filing, and basic correspondence
• Maintain accurate referral, mailing, and customer information lists
• Assist with move-in processes and data entry
• Escort guests as needed and provide non-confidential information about the community
• Support special events, from setup to breakdown
• Ensure a safe and secure environment, following established safety standards
• Present a polished, professional image at all times

Skills

Customer service

Computer literacy

Verbal & written communication

Calm under pressure

Empathy for older adults

Organizational skills

Team player

Flu vaccine

Job description

Be the Heart of Our Community – Concierge at Edgeworth Park

Love making a difference in the lives of seniors?

8:00AM - 2:00PM OR 2:00PM - 8:00PM

At Edgeworth Park at New Town, our Core Values—Compassion, Commitment, Communication, Creativity—guide every decision we make, creating a warm, welcoming environment for residents, guests, and team members. We’re looking for a friendly, service-driven Concierge to be the first smiling face everyone sees, ensuring every interaction is meaningful and memorable.

What Solera Offers You

• A growing company with opportunities for advancement

• Immediate pay options – no more waiting for payday

• Tuition reimbursement

• Comprehensive medical plan (including discounted gym memberships)

• Dental, vision, life, and disability benefits

• 401(k) plan

• Paid holidays and time off

• Perks, discounts, and Employee Assistance Program

Your Impact as a Concierge

• Greet and assist residents, families, and visitors with warmth and professionalism

• Answer and route phone calls promptly using the community’s greeting standard

• Handle mail distribution, filing, and basic correspondence

• Maintain accurate referral, mailing, and customer information lists

• Assist with move-in processes and data entry

• Escort guests as needed and provide non-confidential information about the community

• Support special events, from setup to breakdown

• Ensure a safe and secure environment, following established safety standards

• Present a polished, professional image at all times

What We’re Looking For

• Previous customer service or receptionist experience preferred

• Proficiency with basic office equipment and computer applications

• Excellent verbal and written communication skills

• Friendly, courteous, patient, and able to stay calm under pressure

• Compassion and genuine care for older adults and their families

• Strong organizational skills with the ability to handle multiple priorities

• Ability to work collaboratively as part of a team

• Must receive the annual flu vaccine (medical/religious exemptions allowed)

We love what we do and if our story resonates with you, we’d love for you to join our team!