Concierge

Oakmont Senior Living; Oakland (CA); On-site; USD 24,796 - 26,174; Full time

Benefits offered by this job

Medical, Dental, and Vision benefits

Vacation, Personal Day, Sick Pay

Complimentary Meals

401(k) Savings Plan with Company Match

Tuition Reimbursement

Job summary

A senior living community in Oakland, California is seeking a full-time Concierge to provide exceptional front-door hospitality and clerical support. Responsibilities include ensuring a welcoming environment for residents and visitors, answering calls, monitoring emergency systems, and managing the business center. Candidates must possess excellent customer service skills, a high school diploma, and preferably two years of experience in hospitality. The position offers competitive pay and various benefits, including medical and retirement plans.

Qualifications

• Must be at least 18 years of age.
• Prefer two (2) years of experience in a hospitality setting.
• Must pass a Criminal Background check and Health Screening tests.

Responsibilities

• Provide exceptional customer service to residents, guests, and visitors.
• Answer phones and direct calls appropriately.
• Monitor the Emergency Alert System.

Skills

Customer service skills

Communication skills

Computer proficiency

Education

High school diploma or equivalent

Tools

MS Office programs

Job description

Concierge – Full‑time position at Ivy Park at Oakland Hills, an Oakmont Management Group senior living community. Provide front‑door hospitality and clerical support, ensuring a welcoming environment for residents, families, and visitors. Pay: $18‑$19 hourly, depending on experience.

Responsibilities

• Provide all residents, guests, and visitors with exceptional customer service.
• Answer telephones, record, and/or direct calls to appropriate individuals in a timely, clear, concise, and professional manner.
• Monitor the Emergency Alert System and immediately respond to every call.
• Effectively manage the business center and process incoming and outgoing mail.
• Maintain a safe and secure environment for all staff, residents, and guests, following established safety standards.
• Encourage teamwork through cooperative interactions with co‑workers and other departments.

Qualifications

• Must be at least 18 years of age.
• High school diploma or equivalent.
• Prefer two (2) years of experience in a hospitality setting or prior senior living community.
• Excellent customer service skills.
• Able to operate a personal computer and be proficient in MS Office programs (Word, Excel, etc.).
• Possess written and verbal skills to interact and communicate effectively with employees, supervisors, physicians, healthcare professionals, residents, and their families.
• Must pass a Criminal Background check and Health Screening tests, including physical and TB tests.
• For the health and safety of our team members and residents, Oakmont Management Group may require vaccination, daily screening, surveillance testing, and proper PPE per regulatory guidelines.

Benefits

• Medical, Dental, and Vision benefits
• Vacation, Personal Day, Sick Pay, Holidays
• Complimentary Meals
• Bonus Opportunities
• Company Paid Life Insurance
• Team Member Discount Program (LifeMart)
• 401(k) Savings Plan with Company Match
• Recognition Programs
• Student Loan Refinancing
• Tuition Reimbursement
• Pet Insurance
• Employee Assistance Program
• Emergency Financial Assistance

Oakmont Management Group, based in Irvine, California, is a recognized leader in the senior living industry that manages a portfolio of communities under the Oakmont Senior Living and Ivy Living brands. Our team is hand‑selected for their skills, experience, and passion for working with the elderly. Oakmont Management Group is an Equal Opportunity Employer.