Senior Living Concierge & Guest Experience Lead

Dial Senior Living; Omaha (NE); Presencial; USD 19.000 - 28.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Birthday PTO

Tuition Assistance

Double pay on holidays

PTO accrual on Day 1

Referral Bonus

Free meal on shift

Loyalty Incentive

Employee Recognition Program

Verizon/AT&T discounts

Pay Advance

Descripción de la vacante

Dial Senior Living in Omaha, NE is seeking a part-time Front Desk Operations Associate for evening hours. The role focuses on exceptional guest service, sign-in procedures, and coordinating resident requests to support smooth daily operations.

You will welcome guests, assist with transportation and reservations, answer calls, and act as the emergency contact for the community while maintaining a safe, organized lobby environment.

Formación

• Experience in customer service, hospitality, or senior living.
• Must be at least 18 years of age.

Responsabilidades

• Welcome all guests warmly, determine nature of business, assist with sign-in procedure, and announce guest to appropriate personnel or resident.
• Assist residents and/or families with requests for transportation, reservations, and general information.
• Answer and direct phone calls, take messages, and respond to inquiries.
• Responds to emergency situations and is the point of contact in all emergency situations.
• Monitor lobby and common areas to ensure safety and promote a positive environment.
• Maintain reservations and schedule for guest suites, clubhouse, and private dining.
• Receive mail and packages and ensures they are distributed accurately and timely.
• Updates and maintains resident/family emergency list and contact information as changes occur.
• Receives requests for maintenance and housekeeping services.
• Perform any necessary administrative tasks such as filing, organizing, typing, data entry, envelope stuffing, addressing, or stamping.
• Help promote community events and activities to residents and guests.
• Notify supervisor when items need to be ordered, received, and maintain office supply list.
• Maintain confidentiality of resident and community information.
• Report on-the-job injuries to the supervisor before the end of the work shift on the day the injury occurs.
• Other duties as assigned.

Conocimientos

Basic computer skills

Communication

Professionalism

Multitasking

Teamwork

Descripción del empleo

Dial Senior Living in Omaha, NE is seeking a part-time Front Desk Operations Associate for evening hours. The role focuses on exceptional guest service, sign-in procedures, and coordinating resident requests to support smooth daily operations.

You will welcome guests, assist with transportation and reservations, answer calls, and act as the emergency contact for the community while maintaining a safe, organized lobby environment.