Senior Living Concierge | Front Desk & Guest Experience

TerraBella Senior Living; Greer (SC); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Competitive pay

Medical

Dental

Vision

Life

Disability insurance

Paid time off and holidays

401(k) with employer match

Paid training

Wellness-related benefits

EAP

Job summary

TerraBella Senior Living in Greer is seeking a dedicated Concierge for the TerraBella Thornblade community. You will greet guests, residents, and employees, manage incoming calls, take messages, and provide general information to visitors and staff.

Responsibilities include handling messages, directing inquiries, coordinating move-ins and appointments, maintaining a neat front desk area, and supporting the marketing team with brochures.

Qualifications

• High school diploma or GED preferred.
• One to three years customer service experience and/or training; or equivalent combination of education and experience.

Responsibilities

• Carries out telephone answering and reception duties as required.
• Takes complete messages with pertinent information and communicates messages to the intended recipient.
• Greets residents and visitors. Answers inquiries and gives directions.
• Collates brochures for the marketing department.
• Prepares meal tickets for team members and family members, tallies meal count sheets for the Dining staff.
• Updates the Resident Phone List and Roster and Move-In and Move-Out Register daily; Guest and Sign-In Logs as necessary.
• Manages appointments for residents and family members such as but not limited to hairdresser, transportation, etc.
• Maintains and keeps desk and entry area neat and organized.
• Organizes, distributes mail to residents, Executive Director and Department Coordinators.
• Maintains resident forms for miscellaneous credits.
• Maintains adherence to all company personnel policies and established operating policies and procedures.
• Other duties as assigned.

Skills

Customer service

Reception

Phone etiquette

Communication

Education

High school diploma or GED

Job description

TerraBella Senior Living in Greer is seeking a dedicated Concierge for the TerraBella Thornblade community. You will greet guests, residents, and employees, manage incoming calls, take messages, and provide general information to visitors and staff.

Responsibilities include handling messages, directing inquiries, coordinating move-ins and appointments, maintaining a neat front desk area, and supporting the marketing team with brochures.