Senior Living Concierge — Front Desk & Guest Experience

Seaton Senior Living; Chalfont (PA); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Competitive wages

Access to wages before payday

Flexible scheduling options (full-time

Paid time off

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(K) with employer matching

Paid training

Opportunities for advancement

Meals and uniforms

Employee Assistance Program

Job summary

Seaton Senior Living in Chalfont, PA seeks a friendly Concierge to greet guests, residents, and staff, manage calls and messages, and provide general information.

The role supports the front desk operations, coordinates with dining and activities teams, maintains organization of the lobby and mail, and assists residents and families with appointments and essential tasks. Previous customer service experience preferred; high school diploma or GED required.

Qualifications

• 1–3 years customer service experience or training.
• High school diploma or GED preferred.

Responsibilities

• Carries out telephone answering and reception duties as required.
• Takes complete messages with pertinent information and communicates messages to the intended recipient.
• Greets residents and visitors. Answers inquiries and gives directions.
• Collates brochures for the marketing department.
• Prepares meal tickets for team members and family members, tallies meal count sheets for the Dining staff.
• Updates the Resident Phone List and Roster and Move-In and Move-Out Register daily; Guest and Sign-In Logs as necessary.
• Manages appointments for residents and family members such as but not limited to hairdresser, transportation, etc.
• Maintains and keeps desk and entry area neat and organized.
• Organizes, distributes mail to residents, Executive Director and Department Coordinators.
• Maintains resident forms for miscellaneous credits.
• Maintains adherence to all company personnel policies and established operating policies and procedures.
• Other duties as assigned.

Skills

Customer service experience

Phone reception

Education

High school diploma or GED

Job description

Seaton Senior Living in Chalfont, PA seeks a friendly Concierge to greet guests, residents, and staff, manage calls and messages, and provide general information.

The role supports the front desk operations, coordinates with dining and activities teams, maintains organization of the lobby and mail, and assists residents and families with appointments and essential tasks. Previous customer service experience preferred; high school diploma or GED required.