Senior Living Clinical Success Director

OpenKrill; United States; Híbrido; USD 150.000 - 230.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive compensation

Equity

Growth and recognition

AI tools and training

Health and wellness

401(k) retirement plan

HSA and FSA options

Life and disability insurance

Flexible PTO

Parental leave

Hybrid/remote work options

Home-office stipend

Descripción de la vacante

Inspiren in the United States is seeking a Clinical Success Director to own the operator relationship end-to-end, serving as the strategic partner to senior living operators and driving adoption, ROI, and renewals.

You will lead executive reviews with data-driven storytelling, mentor CS teams, and coordinate with Sales, Product, and the CCOE to ensure resources reach the right accounts. Travel about 30% to support on-site moments; hybrid/remote options available.

Formación

• Startup mentality in a fast-moving, high-growth environment.
• Commercial ownership of renewal and expansion.
• Ability to operate at strategic and executive level while handling operational details.
• Solutions-oriented, proactive, and owns outcomes.
• Operational rigor managing complex, multi-stakeholder relationships.
• EBR and data fluency for executive business reviews and data-driven storytelling.
• 7+ years in customer success, account management, or enterprise roles in SaaS/healthtech.

Responsabilidades

• Own the operator relationship as primary contact for executive stakeholders, building trust and managing complexity.
• Lead renewal cycles, expansion opportunities, and executive business reviews with data-driven storytelling.
• Identify and pursue expansion opportunities in collaboration with Sales.
• Present solutions with options, not escalations; be decisive and accountable for outcomes.
• Operate at both strategic and on-site levels as needed by the moment.
• Create account plans, track progress against joint impact plans, and bring operational rigor to the book of business.
• Mentor CSMs/CSDs and elevate the team by sharing frameworks and learnings.
• Represent the voice of the customer to Sales, Product, and CCOE to marshal the right resources.

Conocimientos

Startup mindset

Commercial ownership

Altitude flexibility

Solutions orientation

Operational rigor

EBR and data fluency

NDR management

Descripción del empleo

Inspiren in the United States is seeking a Clinical Success Director to own the operator relationship end-to-end, serving as the strategic partner to senior living operators and driving adoption, ROI, and renewals.

You will lead executive reviews with data-driven storytelling, mentor CS teams, and coordinate with Sales, Product, and the CCOE to ensure resources reach the right accounts. Travel about 30% to support on-site moments; hybrid/remote options available.