Senior Living Client Services Leader

BAYADA Home Health Care, Inc.; Exton (PA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Medical, dental, vision insurance

Tuition reimbursement

401(k) with company match

Employee Assistance Program

Direct deposit

Career advancement opportunities

Job summary

BAYADA Home Health Care, Inc. in Exton, PA is seeking a Client Services Manager for our Senior Living Office. You will coordinate client services, support field staff, and help grow the office’s success while delivering compassionate, reliable home care.

The role emphasizes leadership, relationship-building, and operational oversight to ensure high-quality care for clients and families in the senior living community.

Qualifications

• Bachelor's degree required.
• Experience in healthcare, medical office, home care, or home health is preferred.
• Knowledge of Medicare and OASIS is a plus.
• Supervisory or leadership experience is preferred.
• Proven track record of achieving goals and taking on responsibility.
• Strong computer and organizational skills.
• Excellent communication and interpersonal skills.

Responsibilities

• Coordinate client services and address emergent scheduling needs.
• Manage and proactively grow an assigned caseload.
• Build lasting relationships with clients, families, referral sources, payors, and senior living communities.
• Provide exceptional customer service while ensuring quality home care.
• Partner with Clinical Managers to support and supervise field employees.
• Build strong, collaborative relationships with office and field teams.
• Monitor key business and operational metrics, including admissions, Medicare utilization, and referral outcomes.
• Support the Allentown Senior Living office's growth and success.

Skills

Customer service

Scheduling coordination

Relationship building

Leadership

Communication skills

Organizational skills

Healthcare knowledge

Education

Bachelor's degree

Job description

BAYADA Home Health Care, Inc. in Exton, PA is seeking a Client Services Manager for our Senior Living Office. You will coordinate client services, support field staff, and help grow the office’s success while delivering compassionate, reliable home care.

The role emphasizes leadership, relationship-building, and operational oversight to ensure high-quality care for clients and families in the senior living community.