Senior Living Care Manager & Team Leader

Touchmark; Appleton (WI); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Paid time off

Health, dental, and vision insurance

Education assistance

Bonus and retirement plans

FSA programs

On-Demand Pay

Employee Assistance Program

Supplemental insurance options

Job summary

Touchmark on West Prospect in Appleton seeks an experienced Resident Care Manager to coordinate resident care, lead caregiving teams, and ensure person-centered service in our Assisted Living and Memory Care neighborhoods.

The role requires a Bachelor’s degree in health administration, social work, psychology, gerontology, or related field, plus at least one year of supervisory experience and strong leadership, communication, and organizational skills.

Qualifications

• Bachelor’s degree in health administration, social work, psychology, gerontology, or related field.
• At least one year of successful staff management or supervisory experience.
• Experience with older adults and advancing care needs.
• Experience in assisted living, memory care, or related health care environment preferred.
• Strong leadership, communication, and organizational skills.

Responsibilities

• Coordinate and oversee residents’ activities of daily living and individualized care needs.
• Develop, review, and update resident service plans and facilitate care conferences.
• Monitor residents to ensure care needs are met and address changes.
• Serve as a primary contact for residents and families regarding care and concerns.
• Coordinate with nursing, physicians, home health, hospice, and other providers to support continuity of care.
• Assist with resident move-ins and transitions as needs change.
• Ensure caregivers understand and follow resident service plans.
• Provide day-to-day leadership, supervision, coaching, and support to the caregiving team.
• Train and develop caregivers with clear expectations for quality and accountability.
• Participate in recruiting, onboarding, scheduling, evaluating, and retention of caregiving staff.
• Maintain visible presence in neighborhoods, observing resident needs and care delivery.
• Conduct quality assurance activities and ensure compliance with Touchmark standards and regulations.

Skills

Leadership

Communication

Care coordination

Staff supervision

Organizational skills

Collaboration with health team

Education

Bachelor’s degree in health administration, social work, psychology, gerontology, or related field

Tools

Microsoft Office

Job description

Touchmark on West Prospect in Appleton seeks an experienced Resident Care Manager to coordinate resident care, lead caregiving teams, and ensure person-centered service in our Assisted Living and Memory Care neighborhoods.

The role requires a Bachelor’s degree in health administration, social work, psychology, gerontology, or related field, plus at least one year of supervisory experience and strong leadership, communication, and organizational skills.