Senior Living Admissions Concierge

Willow Tree Care Center; Delta (CO); On-site; USD 44,000 - 59,000; Full time

Job summary

Willow Tree Care Center seeks a Nursing Home Admissions Concierge to manage the admissions process and serve as the first point of contact for prospective residents and families. You will guide them through assessments, documentation, and transition planning with a compassionate, concierge-level approach.

Responsibilities include site tours, coordination with hospitals and care teams, and marketing outreach to grow admissions, while ensuring regulatory compliance and accurate records.

Qualifications

• Valid driver's license required for travel to hospitals, referral partners, and community events.
• Valid LPN or RN License to practice in the state of Colorado, in good standing.
• Exceptional communication and interpersonal skills to engage with residents, families, and healthcare providers.
• Strong organizational abilities to manage multiple admissions at once.
• Knowledge of healthcare regulations and admissions procedures in a nursing home setting.
• Sales and marketing experience preferred, with the ability to effectively present the community’s services and benefits.
• Proficiency in computer systems for data entry and record-keeping.
• A compassionate, concierge-like approach to guiding residents and families through the transition process.

Responsibilities

• Serve as the primary point of contact for prospective residents and families, providing information on services, amenities, and costs.
• Conduct initial consultations via phone, email, or in person to assess needs and eligibility.
• Schedule and lead engaging community tours, tailoring each visit to the unique needs of the prospective resident.
• Guide families through the admissions process with clear communication and compassionate support.
• Collect, review, and verify all necessary documentation, including medical records, insurance details, and financials.
• Coordinate with medical and care teams to assess residents’ needs and determine the appropriate level of care.
• Coordinate with hospitals and discharge planners to facilitate a smooth transition from hospital to community.
• Provide transparent explanations of policies, payment options, and contractual terms.
• Build and maintain strong relationships with referral sources, including hospitals, healthcare providers, and community organizations.
• Participate in marketing initiatives and community outreach efforts to promote the community and generate new leads.
• Maintain a database of prospective residents and actively follow up on inquiries to increase admissions.
• Offer a warm, empathetic, and personalized approach to each family, addressing concerns with professionalism and care.
• Act as a trusted advisor and advocate, ensuring prospective residents and families feel confident and supported.
• Coordinate with multiple departments to provide a seamless and welcoming move-in experience.
• Maintain accurate records of all admissions inquiries and applications.
• Manage and update the community’s waiting list.
• Prepare admission paperwork and ensure compliance with all regulatory requirements.

Education

RN/LPN license

Job description

Willow Tree Care Center seeks a Nursing Home Admissions Concierge to manage the admissions process and serve as the first point of contact for prospective residents and families. You will guide them through assessments, documentation, and transition planning with a compassionate, concierge-level approach.

Responsibilities include site tours, coordination with hospitals and care teams, and marketing outreach to grow admissions, while ensuring regulatory compliance and accurate records.