Senior Live Streaming Operations Engineer

Paramount Pictures; New York (NY); Remote; USD 98,400 - 147,600; Full time

Benefits offered by this job

Attractive compensation and benefits

Generous paid time off

On-site and virtual engagement events

Job summary

Paramount+ seeks a Sr Live Event Technology Specialist to act as the primary technical escalation point for global live event operations, diagnosing and resolving complex streaming issues across the end-to-end delivery chain. You will coordinate cross-functional incident response with engineering, CDN partners, and cloud vendors to minimize customer impact during high-profile broadcasts.

You will lead technical investigations, validate production readiness, and drive RCA-based improvements,

Qualifications

• 5+ years supporting large-scale live streaming, OTT platforms, broadcast technology, or video delivery systems.
• Experience serving as a technical escalation resource for live operations during Tier-1 events.
• Deep understanding of end-to-end streaming architectures and related technologies.
• Familiarity with AWS Media Services, CDN tech, cloud networking, and monitoring tools.
• Knowledge of contribution protocols (SRT, Zixi, RIST, RTP, UDP) and DRM/SSAI basics.

Responsibilities

• Act as the primary technical escalation point for the Live Event Operations team during live events.
• Troubleshoot complex issues across the complete video delivery chain for global Tier-1 streams.
• Investigate service-impacting issues across contribution feeds, encoding, packaging, DRM, origin, CDN, and playback.
• Perform detailed technical analysis using manifests, logs, QoS/QoE metrics, and cloud data.
• Coordinate cross-functional incident response to restore service quickly.
• Lead technical bridge calls with real-time updates, impact assessments, and recovery plans.
• Provide technical guidance to Live Event Operators during event execution.
• Conduct pre-event validation, redundancy checks, and production readiness reviews.
• Conduct post-event RCA and drive corrective actions to improve reliability.
• Develop troubleshooting docs, runbooks, and monitoring procedures.

Skills

Live streaming

OTT platforms

Broadcast technology

Video delivery

Tools

AWS Media Services

CDN technologies

Streaming observability tools

SRT

Zixi

RIST

RTP

UDP

Job description

Paramount+ seeks a Sr Live Event Technology Specialist to act as the primary technical escalation point for global live event operations, diagnosing and resolving complex streaming issues across the end-to-end delivery chain. You will coordinate cross-functional incident response with engineering, CDN partners, and cloud vendors to minimize customer impact during high-profile broadcasts.

You will lead technical investigations, validate production readiness, and drive RCA-based improvements,