Global Live Streaming Operations Expert

Paramount+; New York (NY); Hybrid; USD 110,000 - 165,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) plan

Generous paid time off

Tuition assistance program

Bonus eligible

Job summary

A leading streaming service is seeking a Sr Live Event Technology Specialist to manage global Tier 1 live streaming events. Your responsibilities include overseeing the operation and monitoring of live events, collaborating with internal teams, and ensuring the highest quality streams. Candidates should have 5+ years of experience in live streaming operations and demonstrate strong troubleshooting and communication skills. The role is based in New York, offering flexible working conditions with a competitive salary range of $110,000–$165,000.

Qualifications

• Hands-on experience operating large-scale live streaming workflows.
• Familiarity with DRM, ad insertion, and live event redundancy strategies.

Responsibilities

• Lead and support 24/7 global live streaming operations.
• Make real-time operational decisions during live transmissions.
• Act as the primary operational contact during live events.
• Prepare concise operational and incident reports for stakeholders.

Skills

Live streaming operations

Incident response

Troubleshooting

Communication skills

Video transport protocols

QoS/QoE monitoring

Documenting operations

Education

5+ years of experience in live streaming operations

Job description

#WeAreParamount on a mission to unleash the power of content… you in?

We’ve got the brands, we’ve got the stars, we’ve got the power to achieve our mission to entertain the planet – now all we’re missing is… YOU! Becoming a part of Paramount means joining a team of passionate people who not only recognize the power of content but also enjoy a touch of fun and uniqueness. Together, we co-create moments that matter – both for our audiences and our employees – and aim to leave a positive mark on culture.

Sr Live Event Technology Specialist (Streaming Operations Specialist)

Location:

Flexible / Global (based on operational needs)

Role Overview

As a Live Event Technology Specialist, you will be responsible for the day-to-day operation and end-to-end monitoring of global, Tier 1 live streaming events for Paramount+. This role sits at the heart of live streaming operations, ensuring that live events are delivered reliably, securely, and at the highest quality across global audiences.

You will oversee critical components of the live streaming technology stack—from cloud-based acquisition through delivery—while actively monitoring performance, troubleshooting issues in real time, and collaborating with internal and external partners to ensure seamless live event execution and minimizing customer impact.

Key Responsibilities

• Lead and support 24/7 global live streaming operations for Tier-1 events (sports, entertainment, special broadcasts).
• Make real-time operational decisions, coordinate service partners, and guide Live Event Operators during live transmissions.
• Operate, monitor, and troubleshoot end-to-end streaming workflows across acquisition, encoding, packaging/origin, CDN distribution, and QoS/QoE monitoring.
• Act as the primary operational contact during live events, proactively identifying and resolving issues (latency, buffering, playback failures, degradation etc) and coordinating escalations across engineering, vendors, and network partners.
• Collaborate cross-functionally on high-severity incidents, prioritizing rapid mitigation while driving root-cause resolution.
• Perform pre-event validation, rehearsals, and post-event reviews to ensure readiness and continuous improvement.
• Prepare concise operational and incident reports for stakeholders and senior leadership.
• Maintain runbooks, knowledge base, and training documentation to standardize operations.
• Support onboarding, testing, and rollout of new streaming technologies, workflows, and vendor solutions.
• Ensure compliance with SLAs, security requirements, and broadcast-quality standards, including participation in on-call rotations.
  
  

Required Qualifications

• 5+ years of experience in live streaming operations, broadcast operations, or OTT delivery environments
• Experience supporting Tier-1 live events with real-time monitoring, incident response, and escalation management.
• Hands-on experience operating large-scale live streaming workflows
• Ability to troubleshoot end-to-end streaming pipelines across acquisition, encoding, packaging, origin, and distribution layers.
• Familiarity with QoS/QoE monitoring tools, playback analytics, and stream performance diagnostics.
• Strong incident management, documentation, and communication skills in high-pressure live production environments.
• Familiarity with video transport protocols (zixi, SRT, RIST, RTP etc), Video Encoding/Packaging, Basic networking concepts.
• Familiarity with DRM, ad insertion (SSAI), and live event redundancy strategies
• Proficiency with HLS/DASH streaming, MPEG-TS/fMP4, DRM basics, SCTE-35 signaling, and ad insertion workflows.
  
  

Preferred Qualifications

• Paramount+ audiences experience consistent, high-quality live streams across all platforms
  
  

Paramount+, a direct-to-consumer digital subscription video on-demand and live streaming service from Paramount Global, combines live sports, breaking news, and a mountain of entertainment. The premium streaming service features an expansive library of original series, hit shows and popular movies across every genre from world-renowned brands and production studios, including BET, CBS, Comedy Central, MTV, Nickelodeon, Paramount Pictures and the Smithsonian Channel. The service is also the streaming home to unmatched sports programming, including every CBS Sports event, from golf to football to basketball and more, plus exclusive streaming rights for major sports properties, including some of the world’s biggest and most popular soccer leagues. Paramount+ also enables subscribers to stream local CBS stations live across the U.S. in addition to the ability to stream Paramount Streaming’s other live channels: CBSN for 24/7 news, CBS Sports HQ for sports news and analysis, and ET Live for entertainment coverage.

Additional Information

Hiring Salary Range: $110,000.00 - 165,000.00.

The hiring salary range for this position applies to New York, California, Colorado, Washington state, and most other geographies. Starting pay for the successful applicant depends on a variety of job-related factors, including but not limited to geographic location, market demands, experience, training, and education. The benefits available for this position include medical, dental, vision, 401(k) plan, life insurance coverage, disability benefits, tuition assistance program and PTO or, if applicable, as otherwise dictated by the appropriate Collective Bargaining Agreement. This position is bonus eligible.

What We Offer:

• Attractive compensation and comprehensive benefits packages. Check out our full list of benefits here:https://www.paramount.com/careers/benefits
• Generous paid time off.
• An exciting and fulfilling opportunity to be part of one of Paramount’s most dynamic teams.
• Opportunities for both on-site and virtual engagement events.
• Unique opportunities to make meaningful connections and build a vibrant community, both inside and outside the workplace.
• Explore life at Paramount: https://www.paramount.com/careers/life-at-paramount
  
  

Paramount is an equal opportunity employer (EOE) including disability/vet.

At Paramount, the spirit of inclusion feeds into everything that we do, on-screen and off. From the programming and movies we create to employee benefits/programs and social impact outreach initiatives, we believe that opportunity, access, resources and rewards should be available to and for the benefit of all. Paramount is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, and Veteran status.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access https://www.paramount.com/careers as a result of your disability. You can request reasonable accommodations by calling 212.846.5500 or by sending an email to [e-mail]. Only messages left for this purpose will be returned.