Senior Live Ops & Loyalty Campaigns Lead

VGW group; United States; Sur place; USD 90 000 - 170 000; Plein temps

Résumé du poste

VGW is seeking a Senior Live Ops Specialist to join our global Marketing team and drive player engagement and loyalty strategy. You will coordinate the setup, testing, and delivery of timely, relevant messaging and centralized metagame features across Chumba Casino offerings, supporting retention and monetisation initiatives.

You will partner with marketing, product, and analytics to ensure features run smoothly, provide insights, and mentor junior team members as the Live Ops program scales in

Qualifications

• 4+ years of digital operations experience, ideally in gaming.
• Experience in live operations focused on monetisation and retention.
• Strong strategic planning with budgeting and campaign management.
• Data analysis, statistics, and experimentation including A/B testing.
• Creative problem solving with an innovation mindset.
• Detail oriented and able to work in a fast-paced environment.

Responsabilités

• Own the implementation, execution, and optimisation of Metagame features on Chumba Casino: including Quests, Loot Boxes, Free Spins, Lobby Management and other new and existing Mini Game offerings.
• Using these Metagame features to reward loyalty and drive retention and provide timely insights on performance.
• Contribute to the strategisation, development and optimisation of an integrated Live Operations ecosystem.
• Assist our player facing teams in trouble shooting Live Operations escalations or issues when the Australian team is offline.
• Mentor junior Live Ops team members (in the medium term).

Connaissances

Live operations

Monetisation

Retention strategy

Strategic planning

Data analysis

A/B testing

Outils

Jira

Confluence

Asana

Slack

Office

GSuite

Braze

Description du poste

VGW is seeking a Senior Live Ops Specialist to join our global Marketing team and drive player engagement and loyalty strategy. You will coordinate the setup, testing, and delivery of timely, relevant messaging and centralized metagame features across Chumba Casino offerings, supporting retention and monetisation initiatives.

You will partner with marketing, product, and analytics to ensure features run smoothly, provide insights, and mentor junior team members as the Live Ops program scales in