Senior Live Ops Specialist

VGW group; United States; On-site; USD 90,000 - 170,000; Full time

Job summary

VGW is seeking a Senior Live Ops Specialist to join our global Marketing team and drive player engagement and loyalty strategy. You will coordinate the setup, testing, and delivery of timely, relevant messaging and centralized metagame features across Chumba Casino offerings, supporting retention and monetisation initiatives.

You will partner with marketing, product, and analytics to ensure features run smoothly, provide insights, and mentor junior team members as the Live Ops program scales in

Qualifications

• 4+ years of digital operations experience, ideally in gaming.
• Experience in live operations focused on monetisation and retention.
• Strong strategic planning with budgeting and campaign management.
• Data analysis, statistics, and experimentation including A/B testing.
• Creative problem solving with an innovation mindset.
• Detail oriented and able to work in a fast-paced environment.

Responsibilities

• Own the implementation, execution, and optimisation of Metagame features on Chumba Casino: including Quests, Loot Boxes, Free Spins, Lobby Management and other new and existing Mini Game offerings.
• Using these Metagame features to reward loyalty and drive retention and provide timely insights on performance.
• Contribute to the strategisation, development and optimisation of an integrated Live Operations ecosystem.
• Assist our player facing teams in trouble shooting Live Operations escalations or issues when the Australian team is offline.
• Mentor junior Live Ops team members (in the medium term).

Skills

Live operations

Monetisation

Retention strategy

Strategic planning

Data analysis

A/B testing

Tools

Jira

Confluence

Asana

Slack

Office

GSuite

Braze

Job description

VGW is an interactive entertainment company, harnessing technology and creativity to deliver world-class, free-to-play online social games.

We're looking for an experienced Senior Live Ops Specialist to join our global Marketing team and drive our player engagement and loyalty strategy.

In this role, you will help maintain an engaging onsite customer experience by coordinating the setup, testing, and delivery of timely, relevant messaging and centralized metagame features, working with the wider LiveOps team to build a high functioning integrated LiveOps ecosystem. As part of this role, you will be working closely with the marketing, product and analytics teams, ensuring that these features run smoothly and accurately to deliver an exceptional and personalised experience to our players.

Key responsibilities will include:

• Owning the implementation, execution, and optimisation of Metagame features on Chumba Casino: including Quests, Loot Boxes, Free Spins, Lobby Management and other new and existing Mini Game offerings.
• Using these Metagame features to reward loyalty and drive retention of our players as well providing timely insights on the performance of these efforts on retention.
• Contributing to the strategisation, development and eventual optimisation of an integrated Live Operations ecosystem.
• Assist our player facing teams in trouble shooting Live Operations escalations or issues when the Australian team is offline.
• Mentor junior Live Ops team members (in the medium term), fostering a collaborative and high‑performing work environment.

What you will bring to the role:

• 4+ Years experience in digital operations with gaming experience essential.
• Experience in live operations, with a strong focus on driving monetisation and retention through live campaigns & optimisations.
• Expertise in strategic planning with experience in schedule, budget and campaign management.
• Analytical skills and experience with data analysis, statistics and experimentation methods including A/B testing.
• Creative problem solver with a strong innovation mindset.
• Sound understanding of performance metrics and player motivations.
• Proficient in workflow and project management tools (e.g. Jira, Confluence, Asana, Slack, Office, GSuite) and customer engagement platforms. Bonus points for Braze.
• Highly motivated, detail-oriented, and able to work effectively in a fast‑paced, dynamic environment.
• Experience in gaming loyalty is a bonus.

About VGW

VGW is an interactive entertainment company, harnessing technology and creativity to deliver world‑class, free‑to‑play online social games.

Our high‑quality, acclaimed brands include Chumba Casino, Global Poker, LuckyLand Slots, which are enjoyed by millions of players in North America.

Our games are based on a freemium model, meaning they are available to play at no cost, but include optional in‑game purchases to enhance gameplay. We also offer sweepstakes promotions where players can collect free entries for the chance to win real‑world prizes.

At VGW, one of our core values is "our players come first". This means always striving to deliver a safe, responsible and positive player experience.

Why VGW?

At VGW, we're more than just a team. We're a diverse and inclusive group of individuals, each playing a vital role in our success.

Our core values are clear and strong; we win together, do what's right, put our players first and are powered by passion.

We believe in our people and are committed to creating an environment where everyone feels welcome, inspired, and supported. We recognise that life is more than just work - that's why we're all about flexibility so you can strike a healthy balance between your personal life and career. We're also here to champion your growth in your current role and future aspirations, providing opportunities for learning and career advancement. And to top it off, we back this all up with competitive compensation, perks and benefits.

It's our combined skills, ideas and visions that drive us forward. Join us on this exciting journey, and together, we'll achieve remarkable things.