Senior Live Ops Lead: Metagame, Retention & Monetisation

VGW group; Warsaw (IN); On-site; USD 90,000 - 120,000; Full time

Job summary

VGW is an interactive entertainment company delivering world‑class, free‑to‑play online social games across North America. We are seeking a Senior Live Ops Specialist to join our global Marketing team and drive player engagement and loyalty.

You will coordinate the setup, testing, and delivery of timely, relevant messaging and centralized metagame features, collaborating with marketing, product and analytics to ensure a personalized player experience.

Qualifications

• 4+ years in digital operations within gaming.
• Experience in live operations focusing on monetisation and retention.
• Strong planning with budget and schedule management.
• Proficiency in data analysis, statistics, and experimentation methods (A/B testing).
• Creative problem solving and ability to adapt in a fast-paced environment.

Responsibilities

• Own the implementation, execution, and optimisation of Metagame features on Chumba Casino: Quests, Loot Boxes, Free Spins, Lobby Management and other Mini Game offerings.
• Use Metagame features to reward loyalty and drive retention, and provide insights on performance.
• Contribute to strategisation, development and optimisation of an integrated Live Operations ecosystem.
• Assist our player facing teams in troubleshooting Live Operations escalations when the Australian team is offline.
• Mentor junior Live Ops team members, fostering a collaborative and high‑performing environment.

Skills

Digital operations

Live operations

Campaign management

Data analysis

A/B testing

Jira

Confluence

Asana

Slack

Office/GSuite

Tools

Jira

Confluence

Asana

Slack

Office

GSuite

Job description

VGW is an interactive entertainment company delivering world‑class, free‑to‑play online social games across North America. We are seeking a Senior Live Ops Specialist to join our global Marketing team and drive player engagement and loyalty.

You will coordinate the setup, testing, and delivery of timely, relevant messaging and centralized metagame features, collaborating with marketing, product and analytics to ensure a personalized player experience.