Senior Live Customer Education Leader

Fin; Chicago (IL); Hybrid; USD 141,000 - 168,000; Full time

Benefits offered by this job

Corporate bonus program

Sales incentive

Restricted Stock Units (RSUs)

Job summary

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey.

This live education role will drive the flagship Fin Academy Live and related programs with direct exposure to executives and strategic customers.

Qualifications

• 8+ years of training experience in SaaS or tech environments.
• Strong grasp of adult learning principles.
• Proven content design skills with clear information hierarchy.
• Ability to communicate complex AI concepts clearly.
• Executive presence with ability to present to large audiences and senior management.
• Exceptional program management and stakeholder engagement.

Responsibilities

• Own the live education program end-to-end by setting the vision, roadmap, and success metrics for what we run, for whom, and to what outcome.
• Design and deliver engaging, live experiences including webinars, cohorts, in-person workshops, and our annual Fin Academy Live event to drive customer outcomes and retention.
• Partner with Deployment Services to define, create, and deliver tailored training to Enterprise customers, ensuring their teams can manage and scale Fin after deployment.
• Coordinate with the Customer Education team to plan and maintain a holistic training curriculum that supports customers’ and the company’s objectives.
• Continually iterate on offerings to increase impact on onboarding, feature adoption, and automation, incorporating feedback from customers and cross-functional teams.

Skills

Training experience

Adult learning principles

Content design

Executive presence

Public speaking

Program management

Executive presentations

Job description

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey.

This live education role will drive the flagship Fin Academy Live and related programs with direct exposure to executives and strategic customers.