Senior Customer Education Lead - Live & Enterprise Training

Socket.dev; Chicago (IL); Hybrid; USD 141,000 - 168,000; Full time

Benefits offered by this job

RSUs

Bonus program

Hybrid work policy

Job summary

Fin seeks a Senior Customer Education Manager, Live Programs, to own the live training program end-to-end. You will design curriculum, create content, and deliver engaging live experiences for customers, including our flagship Fin Academy Live event.

Travel to events is expected, with a focus on onboarding and adoption at scale. The role demands 8+ years in training, 3–5 years in SaaS/tech, strong adult-learning expertise, and superb program management.

Qualifications

• 8+ years of training experience, with 3–5 years in a SaaS/tech environment.
• Strong adult learning principles and best practices for live training.
• Proven content design skills with clear information hierarchy and actionable training.
• Ability to clearly communicate complex AI products to executives and large audiences.
• Excellent stakeholder management and end-to-end program leadership.

Responsibilities

• Own the live education program end-to-end with vision, roadmap, and success metrics.
• Design and deliver engaging live experiences: webinars, cohorts, in-person workshops, and flagship Fin Academy Live.
• Collaborate with Deployment Services to tailor training for Enterprise customers.
• Maintain a holistic curriculum aligning with customer and company objectives across Fin Academy.
• Iterate offerings to improve onboarding, feature adoption, and automation.

Skills

Training experience

Adult learning principles

Content design

Executive presence

Program management

Job description

Fin seeks a Senior Customer Education Manager, Live Programs, to own the live training program end-to-end. You will design curriculum, create content, and deliver engaging live experiences for customers, including our flagship Fin Academy Live event.

Travel to events is expected, with a focus on onboarding and adoption at scale. The role demands 8+ years in training, 3–5 years in SaaS/tech, strong adult-learning expertise, and superb program management.