Senior AI Solutions Engineer (Pre-Sales)

Fin. The highest performing Customer Agent; Chicago (IL); Hybrid; USD 208,000 - 249,000; Full time

Job summary

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce.

Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel.

Qualifications

• Minimum of 5 years in a technical pre-sales role, managing C-Level technical and business relationships.
• Strong technical acumen with experience in conducting technical discovery and delivering high-impact value presentations.
• Ability to translate customer needs into Fin solutions and communicate with both technical and non-technical audiences.
• Experience collaborating with Product and Engineering to capture customer feedback and influence product direction.

Responsibilities

• Lead technical discovery to identify and address our customers’ needs.
• Deliver an exceptional pre-sales experience by articulating Fin’s value and technical expertise.
• Conduct impactful, value-based solution reviews and in-depth technical sessions.
• Design and lead tailored POCs that showcase Fin's capabilities.
• Serve as the primary resource for RFPs and customer security questions, utilizing standardized materials and escalating complex issues.
• Collaborate cross-functionally with Product and Engineering to represent the customer voice.
• Build trust with customers by approaching challenges with empathy and curiosity.
• Continuously improve processes and contribute to building a best-in-class Solutions Engineering playbook at Fin.
• Commit to customer success, ensuring lasting value and proactively addressing challenges.
• Willing and able to travel occasionally.

Skills

Technical pre-sales

C-Level relationships

Technical discovery

Value presentation

Cross-functional collaboration

Travel willingness

Job description

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce.

Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel.