Senior Licensing & Permits Clerk

City of Worcester; Worcester (MA); On-site; USD 38,000 - 52,000; Full time

Job summary

The City of Worcester is seeking a Senior Clerk and Typist for the License Division of the Worcester Police Department. Under the direction of the Shift Supervisor, you will provide exemplary customer service, data entry, and clerical support for licenses and permits such as License to Carry, Hawkers and Peddlers, Taxicab, Livery, Ice Cream vendor, and Secondhand Article licenses.

Responsibilities include answering phones, booking appointments, preparing reports, and assisting the public with

Qualifications

• High school diploma or equivalent required.
• 1 year of customer service or clerical experience.
• Experience using Microsoft Office Suite.

Responsibilities

• Provide administrative support, calendar management and standard office procedures.
• Provide customer service assistance to customers applying for Licenses and Permits.
• Enter data, process license information and print licenses for customers.
• Prepare reports and compile statistical information for reports.
• Respond to inquiries and explain departmental policies to the public.

Skills

Customer service

Data entry

Microsoft Office

Office terminology

Communication

Independent / collaborative

Education

High school diploma or equivalent

Associate degree (preferred)

Tools

Microsoft Office Suite

Job description

The City of Worcester is seeking a Senior Clerk and Typist for the License Division of the Worcester Police Department. Under the direction of the Shift Supervisor, you will provide exemplary customer service, data entry, and clerical support for licenses and permits such as License to Carry, Hawkers and Peddlers, Taxicab, Livery, Ice Cream vendor, and Secondhand Article licenses.

Responsibilities include answering phones, booking appointments, preparing reports, and assisting the public with