Senior Licensing & Customer Service Lead

State-of-Missour; Jefferson City (MO); On-site; USD 36,000 - 49,000; Full time

Job summary

State Board of Nursing in Jefferson City, MO seeks a Lead Customer Service Representative (Processing Technician III) to manage daily deposits, review licensure applications, and coordinate with applicants and licensees. Strong communication and multi-tasking required.

The position offers a base salary of $42,611, with potential years-of-service pay differentials. Applicants should have 4+ years of document review or 2+ years CSR processing experience, plus proficiency in Word, Excel, and

Qualifications

• 4+ years reviewing and processing official documents.
• 2+ years as a Customer Service Representative (Processing Technician II) level.
• Credit hours from an accredited college may substitute for experience.
• Proficiency with Adobe Acrobat Pro, Word, Outlook and Excel.

Responsibilities

• Serve as a lead team member and oversee daily tasks.
• Review applications for licensure and verify documentation.
• Process daily deposits and handle fee issues with applicants/licensees.
• Work with criminal history systems and background checks.

Skills

Customer service experience

Document review

Licensure processing

Microsoft Word

Excel

Adobe Acrobat Pro

Attention to detail

Tools

Microsoft Word

Excel

Adobe Acrobat Pro

Job description

State Board of Nursing in Jefferson City, MO seeks a Lead Customer Service Representative (Processing Technician III) to manage daily deposits, review licensure applications, and coordinate with applicants and licensees. Strong communication and multi-tasking required.

The position offers a base salary of $42,611, with potential years-of-service pay differentials. Applicants should have 4+ years of document review or 2+ years CSR processing experience, plus proficiency in Word, Excel, and