Licensure Review & Customer Service Specialist

State-of-Missour; Jefferson City (MO); On-site; USD 35,000 - 43,000; Full time

Job summary

The State of Missouri's Division of Professional Registration, State Board of Nursing, is seeking a Customer Service Representative in Jefferson City. The role involves reviewing licensure applications, communicating with applicants and licensees, and processing documentation for board review.

Strong communication and multi-tasking are essential for success. The position offers a stable base salary with benefits and potential for pay differentials.

Qualifications

• Two or more years of experience reviewing and processing official documents such as claims, applications or legal documentation.
• One or more years of experience as an Associate Customer Service Representative.
• Earned credit hours from an accredited college or university in business or public administration may substitute for the required experience.
• Knowledge of computer applications such as Adobe Acrobat Pro, Microsoft Word, Outlook and Excel.

Responsibilities

• Review applications for licensure, determine authenticity of documents, and ensure statutory requirements are satisfied.
• Correspond with applicants regarding errors and solutions.
• Enter information from the application into the licensure system.
• Prepare applications and supporting documentation for board review.
• Respond to inquiries regarding licensure requirements, fees, and laws.
• Review national licensing database for complaints and disciplinary actions.
• Maintain a filing system and prepare records for digital imaging.

Skills

Communication

Multitasking

Organization

Office software

Tools

Adobe Acrobat Pro

Microsoft Word

Outlook

Excel

Job description

The State of Missouri's Division of Professional Registration, State Board of Nursing, is seeking a Customer Service Representative in Jefferson City. The role involves reviewing licensure applications, communicating with applicants and licensees, and processing documentation for board review.

Strong communication and multi-tasking are essential for success. The position offers a stable base salary with benefits and potential for pay differentials.