Lead Customer Service Representative - Nursing

State of Missouri; Jefferson City (MO); On-site; USD 38,000 - 47,000; Full time

Job summary

State of Missouri – Division of Professional Registration, State Board of Nursing, seeks a Lead Customer Service Representative to oversee processing duties, deposits, and licensure review. The role requires strong communication and multi-tasking abilities within a fast-paced office.

The position manages applications, responds to inquiries, and ensures compliance with board rules. Base pay begins at $42,611, with potential additional pay differentials and a chance to contribute to a dynamic

Qualifications

• Four or more years of experience in reviewing and processing official documents such as claims, applications or legal documentation; or
• Two or more years of experience at a Customer Service Representative (Processing Technician II) level
• Earned credit hours from an accredited college or university in the areas of business or public administration may substitute on a year-for-year basis for the required experience
• Knowledge of computer applications such as Adobe Acrobat Pro, Microsoft Word, Outlook and Excel.

Responsibilities

• Serve as a lead team member.
• Review applications for licensure, determine authenticity of documents, and ensure statutory requirements are satisfied.
• Processing the daily deposit and notifying applicants/licensees of insufficient fees received and other fee related issues.
• Working with criminal history system and background checks.
• Correspond with applicants regarding errors and solutions.
• Enter information from the application into the licensure system.
• Prepare applications and supporting documentation for board review.
• Respond to written and verbal inquiries regarding requirements for licensure, fees, license status and the laws, rules and regulations pertaining to the board.
• Review national licensing database to check for complaints and disciplinary actions.
• Maintain a filing system and prepare records for digital imaging.

Skills

Customer service

Documentation

Communication

Microsoft Word

Excel

Education

High school diploma or equivalent

Tools

Adobe Acrobat Pro

Microsoft Word

Outlook

Excel

Job description

Lead Customer Service Representative

Division of Professional Registration

State Board of Nursing

Posting Closes 09/28/2026

Base Salary: $42,611 (The salary indicated represents a base pay rate. If the candidate selected is eligible for a years-of-service pay differential, it will be added to the total compensation. A pay differential does not raise the base pay.)

Why You’ll Love This Position

The State Board of Nursing promotes a positive and supportive work environment for its team members. You will enjoy working with other professional colleagues in this fast-pace, positive office environment.

The board has an immediate opening for a lead customer service representative (processing technician III). The position will be responsible for processing the daily deposit, working with insufficient funds, working with criminal history and background checks, reviewing applications for licensure and corresponding with applicants and licensees. Candidates must have good, effective communication skills, be self-motivated with the ability to multi-task, make routine decisions, organize workflow and establish priorities and deadlines.

• Serve as a lead team member
• Review applications for licensure, determine authenticity of documents, and ensure statutory requirements are satisfied.
• Processing the daily deposit and notifying applicants/licensees of insufficient fees received and other fee related issues.
• Working with criminal history system and background checks.
• Correspond with applicants regarding errors and solutions.
• Enter information from the application into the licensure system.
• Prepare applications and supporting documentation for board review.
• Respond to written and verbal inquiries regarding requirements for licensure, fees, license status and the laws, rules and regulations pertaining to the board.
• Review national licensing database to check for complaints and disciplinary actions.
• Maintain a filing system and prepare records for digital imaging.

What We Are Looking For

Minimum Qualifications

• Four or more years of experience in reviewing and processing official documents such as claims, applications or legal documentation; or
• Two or more years of experience at a Customer Service Representative (Processing Technician II) level
• (Earned credit hours from an accredited college or university in the areas of business or public administration may substitute on a year-for-year basis for the required experience)
• Knowledge of computer applications such as Adobe Acrobat Pro, Microsoft Word, Outlook and Excel.

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here.

Angie Morice at [e-mail]