Customer Service Representative - Nursing

State of Missouri; Jefferson City (MO); On-site; USD 35,000 - 43,000; Full time

Benefits offered by this job

Defined pension plan

Paid leave and holidays

Health insurance coverage

Job summary

State Board of Nursing in Jefferson City, MO, is seeking a Customer Service Representative to review licensure applications and communicate with applicants. The role emphasizes accuracy, organization, and timely processing in a fast-paced office.

Ideal candidates bring strong communication skills, the ability to multi-task, and proficiency with standard office software. The position includes a competitive base salary and comprehensive state benefits.

Qualifications

• Two or more years reviewing and processing official documents; or
• One or more years as an Associate Customer Service Representative
• Credit hours in business/public administration may substitute for experience
• Knowledge of Word, Outlook, Excel and related software

Responsibilities

• Review licensure applications and verify document authenticity
• Correspond with applicants about errors and requirements
• Enter application data into the licensure system
• Prepare applications for board review and respond to inquiries
• Check national licensing databases for complaints and discipline
• Maintain filing system and prepare records for imaging

Skills

Communication

Multi-tasking

Organizational skills

Computer skills

Education

AA/AS in business or public administration

Credit hours substitute for experience

Tools

Adobe Acrobat Pro

Microsoft Word

Outlook

Excel

Job description

Posting Closes 09/28/2026

Customer Service Representative

Division of Professional Registration

State Board of Nursing

Posting Closes 09/28/2026

Base Salary $39,227 (The salary indicated represents a base pay rate. If the candidate selected is eligible for a years-of-service pay differential, it will be added to the total compensation. A pay differential does not raise the base pay.)

Job Location: Division of Professional Registration, State Board of Nursing, 3605 Missouri Boulevard, Jefferson City, Missouri 65109.

Why You’ll Love This Position

The State Board of Nursing promotes a positive and supportive work environment for its team members. You will enjoy working with other professional colleagues in this fast-pace, positive office environment.

The position will be responsible for reviewing applications for licensure and corresponding with applicants and licensees. Candidates must have good, effective communication skills, be self-motivated with the ability to multi-task, make routine decisions, organize workflow and establish priorities and deadlines.

• Review applications for licensure, determine authenticity of documents, and ensure statutory requirements are satisfied.
• Correspond with applicants regarding errors and solutions.
• Enter information from the application into the licensure system.
• Prepare applications and supporting documentation for board review.
• Respond to written and verbal inquiries regarding requirements for licensure, fees, license status and the laws, rules and regulations pertaining to the board.
• Review national licensing database to check for complaints and disciplinary actions.
• Maintain a filing system and prepare records for digital imaging.

What We Are Looking For

Minimum Qualifications

• Two or more years of experience in reviewing and processing official documents such as claims, applications or legal documentation; or
• One or more years of experience as an Associate Customer Service Representative
• (Earned credit hours from an accredited college or university in the areas of business or public administration may substitute on a year-for-year basis for the required experience)
• Knowledge of computer applications such as Adobe Acrobat Pro, Microsoft Word, Outlook and Excel.

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here.

Angie Morice at [e-mail]