Impactful Tax Processing & Customer Service Lead

State of Missouri; Jefferson City (MO); On-site; USD 36,000 - 54,000; Full time

Job summary

The State of Missouri Department of Revenue seeks a Lead Customer Service Representative (Non-Supervisory) in the Excise Tax Section to support the vision of reliable, customer‑focused service. The role handles tax deposits, returns, billings, credits, refunds, and distribution reporting, with a focus on accuracy, meeting deadlines, and cross‑training peers.

Ideal candidates bring 4+ years in tax processing or related work, strong communication, and detail orientation.

Qualifications

• Thoroughness and accuracy in work production.
• Self-motivated and ability to meet deadlines.
• Possess high school diploma or high school equivalency certificate.
• Four or more years of experience in licensing, registration, collections, tax preparation, tax processing, accounting, bookkeeping, auditing, or closely related work.

Responsibilities

• Process Financial Institutions Tax and Insurance deposits and perform monthly reconciliations of collections.
• Process Financial Institutions Tax returns including the issuance of applicable billings, credits and refunds.
• Prepare monthly, quarterly and annual reports for Financial Institutions Tax and Insurance.
• Process Financial Institutions Tax audit confirmations.
• Answer telephone calls and e-mail inquiries regarding Financial Institutions Tax.
• Prepare three (3) annual tax distributions.
• Participate in cross education of other tax distributions in the Excise Tax section.
• Any additional duties, as assigned.

Skills

Analytical/Strategic Thinking

Computer Literacy

Strong Communication

Efficient

Process Management

Customer Service

Self-Directed

Attention to Detail

Clear Communication

Education

High school diploma or equivalency

Job description

The State of Missouri Department of Revenue seeks a Lead Customer Service Representative (Non-Supervisory) in the Excise Tax Section to support the vision of reliable, customer‑focused service. The role handles tax deposits, returns, billings, credits, refunds, and distribution reporting, with a focus on accuracy, meeting deadlines, and cross‑training peers.

Ideal candidates bring 4+ years in tax processing or related work, strong communication, and detail orientation.