Licensing Applications & Records Specialist

State of Missouri; Jefferson City (MO); On-site; USD 35,000 - 43,000; Full time

Benefits offered by this job

Defined pension plan

Paid leave and holidays

Health insurance coverage

Job summary

State Board of Nursing in Jefferson City, MO, is seeking a Customer Service Representative to review licensure applications and communicate with applicants. The role emphasizes accuracy, organization, and timely processing in a fast-paced office.

Ideal candidates bring strong communication skills, the ability to multi-task, and proficiency with standard office software. The position includes a competitive base salary and comprehensive state benefits.

Qualifications

• Two or more years reviewing and processing official documents; or
• One or more years as an Associate Customer Service Representative
• Credit hours in business/public administration may substitute for experience
• Knowledge of Word, Outlook, Excel and related software

Responsibilities

• Review licensure applications and verify document authenticity
• Correspond with applicants about errors and requirements
• Enter application data into the licensure system
• Prepare applications for board review and respond to inquiries
• Check national licensing databases for complaints and discipline
• Maintain filing system and prepare records for imaging

Skills

Communication

Multi-tasking

Organizational skills

Computer skills

Education

AA/AS in business or public administration

Credit hours substitute for experience

Tools

Adobe Acrobat Pro

Microsoft Word

Outlook

Excel

Job description

State Board of Nursing in Jefferson City, MO, is seeking a Customer Service Representative to review licensure applications and communicate with applicants. The role emphasizes accuracy, organization, and timely processing in a fast-paced office.

Ideal candidates bring strong communication skills, the ability to multi-task, and proficiency with standard office software. The position includes a competitive base salary and comprehensive state benefits.