Senior Library Assistant: Frontline Help & Readers Advisory

Anchorage Library; Anchorage (AK); Presencial; USD 40.000 - 52.000; Jornada completa

Descripción de la vacante

Anchorage Library is seeking a customer-service oriented library assistant to support Adult Services with front-line computer help, readers’ advisory, and basic reference assistance at public service desks and during outreach.

Responsibilities include guiding users through digital resources, shelving, and assisting with events and marketing materials, while maintaining a welcoming environment and accurate records.

Formación

• High school, GED, or the equivalent and eighteen (18) months of customer service and/or library experience.
• OR Associate’s degree in Library Science or a related discipline and six (6) months of customer service and/or library experience.

Responsabilidades

• This position supports Adult Services by providing front-line computer help, readers’ advisory, and basic reference assistance to patrons at public service desks, while roving, by phone, online, and at outreach events.
• The role enhances access to information by guiding users through digital resources, library technologies, policies, and collection tools, and by referring complex research questions appropriately.
• It strengthens programs and services by supporting events, maintaining community and library bulletin boards, and assisting with marketing materials and outreach content.
• The position also maintains high-quality collections through shelving, shelf reading, record updates, and participation in shifting and deselection projects.
• Throughout all duties, this role ensures a welcoming environment, solves day-to-day service challenges with clear communication and strong customer service, stays current with library activities and procedures, and contributes to effective operations through ongoing training, teamwork, and other assigned responsibilities.

Descripción del empleo

Anchorage Library is seeking a customer-service oriented library assistant to support Adult Services with front-line computer help, readers’ advisory, and basic reference assistance at public service desks and during outreach.

Responsibilities include guiding users through digital resources, shelving, and assisting with events and marketing materials, while maintaining a welcoming environment and accurate records.