Senior Library Assistant

City of Irving; Irving (TX); Presencial; USD 29.000 - 40.000; Jornada completa

Descripción de la vacante

City of Irving's library seeks a customer service oriented library assistant to provide excellent service to visitors and support staff with programming and collection activities.

Responsibilities include helping patrons with checkouts and cards, guiding online databases and catalogs, offering basic tech support, training volunteers, and assisting with outreach and reader’s advisory. Evening and weekend hours apply.

Formación

• Associate degree or equivalent and two years of relevant experience required.
• Bilingual (English/Spanish) skills beneficial.

Responsabilidades

• Assist library visitors with checking out and registering for library cards.
• Advise and assist with library resources such as online databases and digital material, catalog and other resources.
• Provide computer technical assistance and troubleshoot issues with public computers, printers and other equipment.
• Train staff members and volunteers; update publications and other library material.
• Explain library policies to ensure a positive and safe library experience.
• Plan and implement programs and teach classes; participate in outreach activities; support reader’s advisory services; process payments and cash reports.

Conocimientos

Customer service

Staff training

Technical assistance

Bilingual (English/Spanish)

Educación

Associate degree or equivalent

Descripción del empleo

This position provides excellent customer service to library visitors, as well as assisting professional staff with programming and collection activities. Duties include assisting customers with checking out and registering for library cards; answering account inquiries; advising and assisting with library resources such as online databases and digital material, library catalog and other technical resources; providing computer technical assistance and troubleshooting issues with public computers, printers, copiers and other equipment or machinery; training staff members and volunteers; updating and maintaining publications and other library material; and explaining library policies and procedures to ensure that customers have a positive and safe library experience. Duties may also include planning and implementing programs and teaching classes; participating in outreach activities; supporting reader’s advisory services; and / or processing payments and cash reports. Duties typically will require lifting up to 60 pounds frequently. An Associate degree or equivalent and two years of relevant experience required. Bilingual (English / Spanish) skills beneficial. Hours vary and will include some evenings and weekends. Applicants must submit a résumé with the application.

PAY GRADE GG13 / FULL PAY RANGE $20.85 - $29.38 PER HOUR

The full job description for this position and all other City of Irving job classifications are available online. Click here to access the list of job titles.

The City of Irving is situated near Dallas/Fort Worth International Airport with more than 140 international companies currently operating throughout the city. Irving is positioned to be the leading international business center in the US and is a city of tremendous diversity. Irving Public Library has four locations, all serving unique communities and is nationally known for the North Texas Teen Book Festival, as well as for numerous NEA Big Read and other yearly community reads, for exceptional programming and for innovative partnerships with local schools and city departments. With more than one million items checked out annually, the multi-branch Irving Public Library system serves a community of more than 237,000 residents that is home to one of the most diverse ZIP codes in the nation.

The City of Irving strives to be the most inclusive, welcoming, respectful and understanding municipal organization in North Texas. Irving is home to one of the most diverse ZIP codes in the nation, with many religions, races, nationalities and beliefs represented. The city acknowledges that its employees’ diversity make them uniquely qualified to serve. This is achieved by building and nurturing an employment base that better reflects the races, cultures, faiths, gender identities, generations and philosophies of the community. The goal is to create programming and engagement opportunities, implement best and emerging practices, and foster an environment of understanding and respect. This allows for equitable access to programs and services, removal of barriers for engagement, and a culture of safety, trust and belonging.