Liability Claims Manager: Lead Teams, Elevate Outcomes

CNA Insurance; New Jersey; On-site; USD 72,000 - 141,000; Full time

Job summary

CNA Insurance seeks an experienced claims leader to guide a team of claims professionals in New Jersey. You will set expectations, coach staff, and ensure claims meet quality, service, and budget standards.

You will analyze data to identify trends and drive improvements in outcomes, while collaborating with underwriters, SIU, and recovery services. A Bachelor’s degree and seven years of experience are preferred.

Qualifications

• Bachelor's degree or equivalent experience.
• Typically a minimum of seven years of related work experience.
• Previous management experience is preferred.
• Applicable certifications or professional designations preferred.

Responsibilities

• Oversees a team of claims professionals and sets expectations.
• Ensures claims are handled per company protocols and budgets.
• Maintains quality and customer service standards.
• Coaches, directs and develops team members.
• Monitors performance and drives improvements in claim outcomes.
• Builds collaborative relationships with internal and external partners.

Skills

Leadership

Coaching

Analytical skills

Data analytics

Communication

Relationship building

MS Office

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Office

Job description

CNA Insurance seeks an experienced claims leader to guide a team of claims professionals in New Jersey. You will set expectations, coach staff, and ensure claims meet quality, service, and budget standards.

You will analyze data to identify trends and drive improvements in outcomes, while collaborating with underwriters, SIU, and recovery services. A Bachelor’s degree and seven years of experience are preferred.