Senior Legal Support & Operations Lead

DLA Piper; Baltimore (MD); Hybrid; USD 112,879 - 172,003; Full time

Job summary

DLA Piper is seeking a Legal Support Manager to supervise the Legal Support Services Teams across offices in hybrid arrangement. You will oversee workload coordination, timecard processing, budget proposals, and staff development for LSST members.

Ideal candidates have 5+ years in executive legal support, with at least 2 years in a lead role, and strong communication and organizational skills in a professional services setting.

Qualifications

• 5 years of executive legal support experience with at least 2 years in a lead or supervisory role.
• Strong communication, organizational, and problem-solving abilities; experience in a legal or professional services setting.
• Ability to manage multiple projects and coordinate LSST teams.

Responsibilities

• Manages day-to-day activities of LSST, coordinates workload and utilization of LSST individuals and teams, and oversees overflow assistance and inter-department coordination.
• Serves as liaison between administrative departments and timekeepers.
• Communicates and administers firm policies and procedures as they relate to LSST members.
• Monitors daily absences, arranges substitute staffing as needed, and approves vacation requests.
• Processes and approves time cards for all LSST members.
• Proposes and monitors budget for LSST members and overtime; ensures overtime is minimized.
• Reports all leave and FMLA issues to Human Resources and arranges coverage for leaves of absence.
• Monitors LSST staffing levels to keep in line with the firm’s ratio plan and adjusts work assignments as necessary.
• Assigns LSST to new incoming timekeepers.
• Recruits and interviews LSST members for open assignments and assists in training, orientation, and mentoring of new LSST members.
• Prepares evaluations of all LSST members; solicits feedback, proposes salary increases, and oversees performance reviews.
• Coaches, mediates, and documents performance, attendance, and conduct issues; brings discipline issues to the Office Administrator and HR.
• Arranges and conducts LSST meetings, coordinates training and other events, and ensures participation in required training.
• Participates in the orientation of all incoming LSST members and timekeepers.
• Participates in firm projects related to Legal Support Services and performs other duties as assigned.

Skills

Communication

Interpersonal skills

Organizational skills

Problem-solving

Multitasking

Leadership

Education

High School Diploma or GED

Bachelor’s Degree

Job description

DLA Piper is seeking a Legal Support Manager to supervise the Legal Support Services Teams across offices in hybrid arrangement. You will oversee workload coordination, timecard processing, budget proposals, and staff development for LSST members.

Ideal candidates have 5+ years in executive legal support, with at least 2 years in a lead role, and strong communication and organizational skills in a professional services setting.