Strategic Legal Support Manager (Hybrid)

DLA Piper LLP; Boston (MA); Hybrid; USD 112,879 - 172,003; Full time

Job summary

DLA Piper is seeking a Legal Support Manager to oversee LSST teams across offices, ensuring smooth workflow and attorney‑client service in a hybrid Boston office. You will coordinate workload, staffing, timekeeping, and inter‑department collaboration in support of the firm’s strategic initiatives.

This is a senior, visible position with opportunities to shape service delivery. The role requires at least five years of executive legal support with supervisory experience, including budgeting,

Qualifications

• Excellent communication, strong computer and interpersonal skills; strong organizational and problem‑solving abilities; ability to manage multiple projects under pressure; prior experience in a legal or professional services management setting, or human resources management.

Responsibilities

• Supervise LSST teams daily and coordinate workload.
• Serve as liaison between administrative departments and timekeepers.
• Monitor daily absences, arrange substitute staffing, and approve vacations.
• Process and approve time cards for all LSST members.
• Propose and monitor budget for LSST members and overtime; ensures overtime is minimized.
• Report all leave and FMLA issues to Human Resources and arrange coverage for leaves of absence.
• Monitor LSST staffing levels to keep in line with the firm’s ratio plan and adjust assignments as necessary.
• Assign LSST to new incoming timekeepers.
• Recruit and interview LSST members for open assignments and assist in training, orientation, and mentoring.
• Prepare evaluations of all LSST members; solicit feedback, propose salary increases, and oversee performance reviews.
• Coach, mediate, and document performance, attendance, and conduct issues; escalate to Office Administrator and HR.
• Arrange and conduct LSST meetings, coordinate training and other events, and ensure participation in required training.
• Participate in the orientation of all incoming LSST members and timekeepers.
• Participate in firm projects related to Legal Support Services and perform other duties as assigned.

Skills

Leadership

Budget management

Communication

Legal support management

Interpersonal skills

Organizational skills

Problem-solving

HR management experience

Education

High School Diploma or GED

Bachelor’s Degree

Job description

DLA Piper is seeking a Legal Support Manager to oversee LSST teams across offices, ensuring smooth workflow and attorney‑client service in a hybrid Boston office. You will coordinate workload, staffing, timekeeping, and inter‑department collaboration in support of the firm’s strategic initiatives.

This is a senior, visible position with opportunities to shape service delivery. The role requires at least five years of executive legal support with supervisory experience, including budgeting,