Senior Legal Implementation Lead

Luminance; San Francisco (CA); Hybrid; USD 100,000 - 130,000; Full time

Job summary

Luminance, the pioneer of Contract Intelligence, is expanding rapidly across global markets and supporting enterprise customers in more than 60 countries. We seek a Senior Legal Implementation Specialist to lead complex deployments, own discovery, and shape scalable configurations while coaching colleagues and feeding insights back to Product.

You will drive multi-jurisdiction rollouts, manage risk, and deliver value quickly as part of our global Delivery Team. Some travel may be required.

Qualifications

• 4-5 years of client-facing experience in legal tech or B2B SaaS - implementation, onboarding, professional services, delivery or customer success - and/or significant relevant legal experience
• A track record of owning complex or high-value implementations end to end
• Fluency with contracts, negotiation positions, approval processes and commercial workflows, and the confidence to interrogate a customer's process rather than record it
• Proven judgement: distinguishing a genuine requirement from a product limitation, and both from an opportunity to recommend a better approach - and holding that position with a senior stakeholder
• Credibility with executive audiences, including General Counsel, Heads of Legal Operations and procurement leadership
• Strongprioritisationacross a demanding portfolio, with accuracymaintainedunder pressure
• The ability to coach others and give direct, constructive feedback
• Comfort setting direction in ambiguity, for yourself and for others
• Experience crafting effective prompts for AI systems, and the ability to teach it

Responsibilities

• Lead implementations for complex, strategically significant or high-value customers - multi-jurisdictionrollouts, bespoke requirements, senior stakeholder scrutiny
• Own discovery where scope is broad or contested, converting competingobjectivesinto a sequenced, deliverable plan
• Design configurations that hold up at scale, making trade-offs deliberately and explaining them credibly
• Manage a portfolio of concurrent implementations against agreed timelines,milestonesand outcomes
• Act as the point of escalation on delivery risk, arriving with a recommendation rather than only a flag
• Lead the difficult conversations: resetting expectations, reframing requests that add unnecessary complexity, recovering implementations that have gone off track
• Coach colleagues and review their work against implementation standards, holding the quality bar where it slips
• Define and improve the playbooks, configurationstandardsand training assets the team relies on
• Feed structured,evidencedinsight into Product, separating one-off requests from recurring customer needs
• Complex implementations land against agreed milestones, with risk resolved early rather than escalated late
• Customers reach meaningful value quickly, use the platform independently, and are willing to say so
• Configuration decisions still hold twelve months on, without avoidable rework
• The patterns you define are adopted as standard across the team, not used only by you
• The colleagues you coach measurably improve

Job description

Luminance, the pioneer of Contract Intelligence, is expanding rapidly across global markets and supporting enterprise customers in more than 60 countries. We seek a Senior Legal Implementation Specialist to lead complex deployments, own discovery, and shape scalable configurations while coaching colleagues and feeding insights back to Product.

You will drive multi-jurisdiction rollouts, manage risk, and deliver value quickly as part of our global Delivery Team. Some travel may be required.