Senior Customer Solutions Engineer

Luminance Technologies Ltd; San Francisco (CA); On-site; USD 100,000 - 130,000; Full time

Benefits offered by this job

Generous learning budget of £2000

Job summary

A pioneering AI company is seeking a Senior Customer Solutions Engineer in San Francisco. The role focuses on integrating AI solutions, collaborating with technical teams, and providing expert support to customers. Ideal candidates will possess strong technical skills, a customer-focused mindset, and at least 3 years of experience in a SaaS environment. This position offers a competitive learning budget and opportunities for professional growth.

Qualifications

• At least 3 years at a SaaS vendor, preferably in AI or Cybersecurity.
• Experience in software development, system integration, creating customer-facing resources.
• Demonstrable experience with full stack web development and cloud architecture.

Responsibilities

• Collaborate to deliver technical experiences.
• Act as a technical expert, supporting sales.
• Build integrations to create seamless workflows.

Skills

Customer-focused skills

Solution mindset

Technical expertise

Software development

System integration

Interpersonal skills

Problem-solving attitude

Time management

Education

Bachelor's or Master's Degree in Computer Science, Software Engineering, or a related field

Tools

JavaScript

NodeJS

Python

Salesforce

ServiceNow

Slack

Job description

This is a fantastic opportunity to join Luminance, the pioneer of Legal-Grade™ AI for enterprise. Backed by internationally renowned VCs and named in both the Forbes AI 50 list of ‘Most Promising Private AI Companies in the World’ and Inc. 5000’s ‘Fastest Growing Companies in America’, Luminance is disrupting the legal profession around the globe

The Senior Customer Solutions Engineer role offers a unique opportunity to work across Sales, Product and Customer Success, accelerating our customers’ technical teams ability to get connected and unlock the value of Luminance. This role is dedicated to providing a market-leading technical experience for Enterprise customers, enabling them to integrate with our platform faster and with less effort.

The ideal candidate will possess a blend of customer-focused skills and a solution mindset, helping customers understand how best to integrate the solutions we offer to accelerate their success.

You will get hands‑on with our platform and Workflow engine, implementing solutions that unlock seamless legal workflows across a customer’s technology estate.

A Senior Customer Solutions Engineer will acquire in‑depth knowledge of our AI platform and how it can be effectively integrated into various customer systems. They will work closely with prospective and existing customers to provide expert advice and support, ensuring a seamless and efficient integration process. Collaborating with Account Executives, Product Specialists and Customer Success Managers, the Customer Solutions Engineer will play a crucial role in converting prospects into satisfied, long‑term customers.

We offer a generous £2000 Learning budget to each employee. We are committed to your growth as we grow too.

Responsibilities

• Collaborate with Account Executives, Product Specialists and Customer Success Managers to deliver effortless technical experiences.
• Act as a technical expert on Luminance’s platform, supporting the sales team in converting prospects into customers by highlighting integration benefits and our solutions for making integration seamless.
• Understand individual use cases and integration requirements, advising customers on the best solutions to achieve success quickly and identifying opportunities to iterate on what we provide.
• Get hands‑on and build integrations for our customer base, ensuring we create seamless workflows across business platforms/applications such as Salesforce, ServiceNow and Slack.
• Be the key point of contact for managing integration issues and challenges
• Develop reusable toolkits, APIs, SDKs, and enablement resources to enhance the developer experience to facilitate faster integration.
• Create and maintain comprehensive customer‑facing API documentation and other technical resources such as Reference Architectures to support developers effectively.
• Work with Luminance Support and Technical Operations teams to coordinate and resolve any technical issues for customers.
• Continuously gather feedback from developers to improve tools, documentation, and overall integration processes.

• Bachelor’s or Master’s Degree in Computer Science, Software Engineering, or a related technical field, with a 2:1 or above (UK) or GPA of 3.5 or above (US).
• At least 3-years at a SaaS vendor, preferably in the AI and/or Cybersecurity space
• Strong technical skills with experience in software development, system integration, and creating customer‑facing developer resources such APIs, SDKs and documentation.
• Experience of Full Stack Web development and Cloud Architecture
• Demonstrable Experience with JavaScript, NodeJS, Python or equivalent frameworks/languages
• Excellent interpersonal and communication skills, both verbal and written.
• Articulate, charismatic, and confident in a customer‑facing role, with the ability to present technical information clearly to individuals with varying degrees of knowledge.
• Highly detail‑oriented with a problem‑solving attitude.
• Ability to work in an innovative and fast‑paced environment while delivering to deadlines.
• Organized with excellent time management skills and the ability to prioritize effectively.
• Prior experience in a customer‑facing technical team, focussed on collaborating with developer/technical personas