Legal Onboarding Specialist

Luminance; New York (NY); On-site; USD 70,000 - 90,000; Full time

Job summary

Luminance is seeking a Legal Onboarding Specialist to join the global Onboarding Team. You will work with the Customer Success Manager to onboard and implement our legal AI technology into customers’ contract management processes.

You will coordinate onboarding activities across multiple projects, ensure successful adoption from the outset, and document onboarding steps for diverse audiences. Proactive communication and a willingness to learn new software are essential as you help clients

Qualifications

• Understanding of contract law, including negotiating commercial agreements.
• High attention to detail and strong project management; ability to manage multiple projects concurrently.
• Strong communication and interpersonal skills; ability to work independently and as part of a team.

Responsibilities

• Assist customers with onboarding and integration of Legal AI technology into existing contract management processes.
• Collaborate with the Customer Success Manager to ensure customers achieve successful adoption from the outset.
• Coordinate onboarding activities across multiple projects and customer accounts.
• Communicate clearly with diverse audiences; document onboarding steps and outcomes.

Skills

Contract law understanding

Project management

Communication skills

Interpersonal skills

Self-motivation

Tech-savvy / learning new software

Education

Bachelor's degree or equivalent

Tools

Contract management software

Legal tech familiarity

Job description

Overview

Luminance is seeking a Legal Onboarding Specialist to join the global Onboarding Team. This role collaborates with the Customer Success Manager to onboard and implement our legal AI technology into customers’ contract management processes.

Responsibilities

• Assist customers with onboarding and integration of Legal AI technology into existing contract management processes.
• Collaborate with the Customer Success Manager to ensure customers achieve successful adoption from the outset.
• Coordinate onboarding activities across multiple projects and customer accounts.
• Communicate clearly with diverse audiences; document onboarding steps and outcomes.

Qualifications

• Understanding of contract law, including negotiating commercial agreements.
• High attention to detail and strong project management skills; ability to manage multiple projects concurrently.
• Ability to work independently and as part of a team; strong communication and interpersonal skills.
• Self-driven, proactive, and enthusiastic about enhancing customer experiences; strong problem-solving and creative thinking for customer engagement.
• Comfortable learning and using new software; interest in the intersection of legal services and AI technologies.
• Undergraduate degree (2:1 or equivalent) or relevant field.
• Legal experience is favorable (e.g., 2+ years paralegal or legal support) with familiarity with contract management and legal tech a plus.