Engagement Manager

Luminance; New York (NY); Hybrid; USD 110,000 - 130,000; Full time

Benefits offered by this job

Health insurance

401K with matching

Maternity/Paternity leave

Learning & development budget

Birthday leave

20 days PTO

Job summary

Luminance is seeking an Engagement Manager to oversee enterprise customer implementations. You will lead multiple programs from initiation to go-live, coordinating cross-functional teams and communicating with executives to ensure objectives are met on time and within scope.

The role requires PMI-based program management discipline, strong organizational and communication skills, and the ability to influence across the organization. A Bachelor's degree is required; PMP is preferred.

Qualifications

• 5+ years of enterprise project or program management experience.
• Experience managing complex enterprise implementations with multiple stakeholders.
• Strong understanding of PMI methodologies and project lifecycle management.

Responsibilities

• Lead and manage multiple enterprise implementation programs from initiation to go-live.
• Develop and maintain detailed project plans, RAID logs, governance and status reporting.
• Coordinate between customer stakeholders and internal teams including Product, Engineering, CS, Support, Delivery.
• Facilitate steering committees, risk assessments and executive updates.
• Identify risks, scope changes, resources constraints, and drive resolution to maintain momentum.
• Monitor health, milestones, budget considerations, and customer satisfaction metrics.
• Ensure activities align with contracts and business objectives.
• Establish clear communication cadences with clients and internal teams.
• Support continuous improvement of methodologies, templates, and processes.
• Partner with leadership on strategic customer initiatives and planning.

Skills

Enterprise PM

PMI methodologies

Executive stakeholder mgmt

Budget & risk mgmt

Cross-functional coordination

Education

Bachelor's degree

PMP certification preferred

Job description

This is a fantastic opportunity to join Luminance, thepioneer of Legal-Grade™ AI for enterprise.Backed by internationally renowned VCs and named in both the Forbes AI 50 list of ‘Most Promising Private AI Companies in the World’ and Inc. 5000’s ‘Fastest Growing Companies in America’, Luminance is disrupting the legal profession around the globe.

We are seeking an experienced and highly organized Engagement Manager to oversee a portfolio of enterprise customer implementations. This role is responsible for driving successful delivery across multiple concurrent engagements, coordinating cross-functional internal teams, managing stakeholder communications, and ensuring customer objectives are achieved on time and within scope.

The ideal candidate brings strong program and project management discipline grounded in Project Management Institute (PMI) principles, combined with the executive presence and communication skills required to manage enterprise clients and internal leadership teams.

Responsibilities

• Lead and manage multiple enterprise implementation programs simultaneously, ensuring successful execution from initiation through go-live and post-launch stabilization
• Develop and maintain comprehensive project plans, timelines, RAID logs, governance frameworks, and status reporting aligned to PMI best practices
• Act as the primary point of coordination between customer stakeholders and internal cross-functional teams including Product, Engineering, Customer Success, Support, and Delivery
• Drive program governance by facilitating regular steering committee meetings, project reviews, risk assessments, and executive updates
• Proactively identify delivery risks, dependencies, scope changes, and resource constraints; elevate issues appropriately and drive resolution to maintain project momentum
• Monitor project health, milestones, deliverables, budget considerations, and overall customer satisfaction metrics
• Ensure implementation activities are aligned with contractual commitments, business objectives, and organizational standards
• Establish clear communication cadences with enterprise clients and internal stakeholders to maintain transparency and accountability
• Support continuous improvement initiatives by refining implementation methodologies, templates, operational processes, and reporting standards
• Partner closely with leadership to support strategic customer initiatives, prioritization decisions, and operational planning

• 5+ years of enterprise project or program management experience, preferably within SaaS, technology, or professional services environments
• Demonstrated success managing complex enterprise implementations involving multiple stakeholders and cross-functional teams
• Strong understanding of PMI methodologies, project lifecycle management, governance frameworks, risk management, and change management principles
• Experience creating and managing detailed implementation plans, stakeholder communications, executive reporting, and delivery governance structures
• Exceptional organizational, communication, facilitation, and stakeholder management skills
• Ability to influence without direct authority and effectively navigate complex organizational environments
• Strong analytical and problem-solving capabilities with a proactive and solutions-oriented mindset
• Experience working directly with enterprise-level customers and executive stakeholders
• Bachelor’s degree required; PMP certification strongly preferred

• $110,000 - $130,000 annual salary.
• Comprehensive health insurance.
• 401K with 4% matching contribution.
• Enhanced maternity and paternity policies.
• Learning and development budget.
• Birthday leave.
• 20 days PTO per year.