Senior Learning & Onboarding Program Manager

Amazon Inc.; Nashville, Northern (TN, KY); Hybrid; USD 104,000 - 155,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Coverage

Maternity and Parental Leave Options

Paid Time Off (PTO)

401(k) Plan

Job summary

Amazon.com Services LLC in Nashville, TN is seeking a Senior Program Manager to build scalable training and onboarding programs for UTR Associates within North America AMZL. You will scope projects, manage on-the-job learning content, implementation, and measurement across multiple modalities, owning the program lifecycle.

You will collaborate with SMEs and senior leaders, leverage existing content, select learning tools, and measure impact. Travel up to 10% may be required.

Qualifications

• 5+ years of program or project management experience.
• Experience using data and metrics to determine and drive improvements.
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership.
• Bachelor's degree in business, operations, human resources, adult education, organizational development, instructional design or related field

Responsibilities

• Lead your program's development to analyze needs, prioritize strategic roadmaps, then design and develop the programs, associated curriculum, and training materials to meet those needs.
• Build relationships and collaborate with cross-functional business partners at all levels, including SMEs and senior level leaders to uncover and support learning priorities.
• Partner with other Amazon and global AMZL training teams to leverage existing content and programs.
• Identify the tools and learning technology choices that will provide ways to cost effectively scale your programs and improve learning effectiveness and speed to mastery for AMZL Associates.
• Lead your program to measure, evaluate and report on the effectiveness and business impact of your learning program's and content.
• Drive innovation and break through improvements in your team’s training and leadership program design and development processes and practices.
• Partner effectively with the broader Support teams across AMZL to drive program consistency and effective use of your team’s content.
• Collaborate with other Program/Product managers, business integration managers and senior leaders to continuously improve connections across training programs and construct learning pathways that develop technical skills, leadership capabilities and career awareness across leadership levels.
• Manage the communication strategy for promoting and highlighting your priorities and the status with your curriculum development roadmaps.
• Manage the change management process to ensure the appropriate level of timely stakeholder cohesion and
• Proactively drive enhancements and continuous development of the training program; explore new learning solutions that support managers to accelerate developing their knowledge and leadership capabilities in pursuit of business outcomes and/or goals
• Up to 10% travel required.

Skills

Program management

Data-driven decisions

Executive reporting

Cross-functional collaboration

Education

Bachelor's degree in business, operations, HR, adult education, organizational development, instructional design or related field

Master's degree or MBA in related field

Tools

AI tools knowledge

Job description

Amazon.com Services LLC in Nashville, TN is seeking a Senior Program Manager to build scalable training and onboarding programs for UTR Associates within North America AMZL. You will scope projects, manage on-the-job learning content, implementation, and measurement across multiple modalities, owning the program lifecycle.

You will collaborate with SMEs and senior leaders, leverage existing content, select learning tools, and measure impact. Travel up to 10% may be required.